Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.
Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.
The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.
POSITION TITLE: Senior Exchange Administrator
REPORTING TO: Manager
WORKING LOCATION: Bangalore, India
OBJECTIVE:
The Messaging team is managing all corporate messaging tools: Exchange 2016 On Premises, Exchange Online, Exchange Online Protection, Forcepoint, Veritas Archiving, Teams.
The focus of the Exchange Engineer includes:
1. Operating IT services provided from centrally hosted either in the cloud or strategic Data Centres.
2. Ensure that IT Services managed by the Central IT Messaging team are delivered effectively to business customers. This includes the execution of SOPs, management of IT Incidents, IT Changes and IT Problems in ITSM based system on the related processes, procedures and work instructions.
3. Operate and install on Enterprise-level Infrastructure for providing Microsoft services such as Exchange, for global initiatives following those through to implementation via collaboration with project and support teams;
4. Identify opportunities to innovate, extend and enhance service delivery everywhere possible;
5. ITIL approach to resolve technical problems. Troubleshoot occurring issues, investigating root causes and supporting resolution of the issues found;
6. Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems;
7. Perform daily system monitoring, verifying the integrity and availability of all involved infrastructure elements server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs. Ensure that the performance, scalability, and security is maintained and optimized;
8. Deliver quality documentation allowing for smooth day-to-day operations;
9. Improve existing processes through sustainable solutions to recurring problems and enhancements to existing solutions or documentation by automation;
10. Contact to vendor technical support for Priority 1 incidents;
11. Cooperate closely with the rest of IT Infrastructure & Operations, Architecture and Security teams.
Specific Assignments for MS Exchange Engineer:
Administer the Exchange Environment and its associated services on a global geo-redundancy setup including Azure;
Create and maintain existing services including connectors, transport rules, client access, mailbox Databases;
Administrate and manage evolution of a hybrid multi clusters Exchange 2016 and Exchange online infrastructure;
Automate repetitive tasks with PowerShell scripting;
Operate the Exchange environment with best practices for capacity, redundancy and performance.
Support on the Teams Environment;
Assist in projects by mapping changes, improve and analyze changes, introduce plan to be decided upon.
OTHER ASSIGNMENTS:
Special authorization can be agreed with the Global IT Operations Director.
Always taking company quality policies into account and working towards Eurofins targets.
Following procedures and instructions within the Eurofins Management systems, ensuring that we offer the right quality, sustainable development and product security.
If necessary, develop or change SOPs, FAQs, KGDs and processes in relation to own responsibility and positions.
Ensuring fast incident correction in cases that may involve quality errors or environmental problems.
Ensuring that products that reach our customers meet the expected quality and safety.
Eurofins IT Solutions India Pvt Ltd office location:
http://www.eurofins.com/en/about-us/laboratory-contacts/india/eurofins-it-solutions-india.aspx
Eurofins India office/service locations:
http://www.eurofins.com/en/about-us/laboratory-contacts/india.aspx