Senior Associate, Global Customer Care

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Associate, Global Customer Care. If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further. You will be responsible for the processing and invoicing of surgery orders. This includes but not limited to the collection of PO’s applying PO Process Guidelines, order updates/corrections, releasing holds and ensuring the order invoices accurately and in a timely manner. This also includes use of company portals for order entry, Dispute Management and AR resolution for surgery orders as needed. Let's craft the future together!

What will you be doing?

• Handles order processing from order entry to invoicing, including order corrections, price adjustments, surgeon and lot data required to clear the order
• Facilitates contact with hospital accounts and/or sales associates as deemed appropriate to secure PO numbers and ensure all orders invoice
• Uses PBI and SAP for various reports including sales, open order and order blocks
• Validates Coo origin data as required by the appropriate guidelines
• Responsible for ensuring order blocks are distributed to the appropriate personnel for assistance in clearing
• Provides timeliness responses to all order inquiries

What will you need to be successful?

• Education: Bachelor's Degree in Information Technology / Computer Science/ Computer Engineering or equivalent experience in Customer Service.
• Experience: Minimum 3 years of Customer Service Experience.
• Professional, thoughtful and respectful. Ability to work without supervision.
• Customer service oriented, Responsive, Analytic.
• Microsoft Office
• SAP/CRM, although not required, will be a plus.
• Superb communication, collaboration, and relationship building and collaborator engagement skills.
• Working from office for all 5 days in a week in US shift - (5:30 PM IST to 2:30 AM IST).

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

Stay connected and receive alerts for jobs like this by joining our talent community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited, life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.

Stay connected and receive alerts for jobs like this by joining ourtalent community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. 

Check ourGlassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.