Senior Associate - Feeder Operations - Global Service Centre

Job Title: Sr. Associate – Feeder Operations Job Category:  Operations
Location: Mumbai Travel Required: No
Level/Salary Range: Position Type: Full Time
Reports To Asst. Manager Date posted:
Level/Grade Band 1

Job Summary

The Associate shall be responsible for processing of information, ensuring the data integrity and Quality. The position requires attention to detail, efficiency, and the ability to work collaboratively within a team. Core activity is to process Custom filing on behalf of Unifeeder. This activity includes attentions to details, Data gathering and correction as per Customs regulation, upload errors free data of Cargo and Vessel details on Customs website. Follow the Vessel schedules to plan the day and working time.

Key Responsibilities

• Good communication skills, both verbal and written.
• Meticulous attention to detail for accurate data entry, including capturing details of documents related to Ocean Transportation.
• Good Knowledge and Handson of Export & Import Customs filing (India). Well versed with Customs regulations, criticality and deadlines.
• Good knowledge of excel, working on multiple files simultaneously.
• Organizational skills to manage multiple tasks efficiently, such as accurately inputting information into desired systems following established guidelines. 
• Customer-focused mindset for exceptional service, meeting deadlines for assigned tasks related to booking creation and updates.
• Team player with a collaborative and positive attitude.
• Basic tech proficiency, including CRM tools and software.
• Effective time management to meet deadlines and deliver goals as per defined KPIs.
• Empathy and patience when dealing with customer concerns, following instructions as mentioned in the Process Manual.

Preferred Qualification & Requirement  

• Bachelor's degree.
• Should have good communication skill in English and must have good proficiency in Email Writing & excel skills.
• Willingness to work in Shifts as per allocated (working hours as per Vessel schedules) roster, should be fine to work in night shift as well. 
• Good knowledge and hands on of Import & Export Customs filing.

Working Experience

• Minimum 2 years of experience in Documentation processing/Customs filing with a reputed shipping/logistics organization.