Senior Associate, Effectiveness

Job Description

We are seeking a motivated and experienced Effectiveness Lead to oversee the department’s performance and drive continuous improvement to achieve greater efficiency and effectiveness for the business. The individual must provide thought leadership in strategy development & implementation quality, process enhancements, training & development, and collaboration & employee engagement. This role will have a strong focus on overall reporting and service evolution for the department. The ideal candidate will liaise with key stakeholders from internal and external teams, ensuring compliance with standard processes & methodologies across our organization.

This role is vital for ensuring that the organization operates efficiently and effectively, aligning its structure and culture with the business objectives.

We are looking for someone with a passion for quality and the effectiveness of service and operations within an IT organization!

Key responsibilities:

Reporting and Documentation:

• Lead or contribute to the preparation of monthly reports, budgets, business cases, service level agreements, and vendor performance evaluations.
• Build compelling narratives from provided information and reports, tailoring them appropriately for different audiences.

Process Analysis and Improvement:

• Evaluate current processes to identify inefficiencies and areas for improvement.
• Develop and implement strategies to optimize workflows, reduce waste and quantify the business value delivered.
• Create a robust mechanism to consolidate the department’s performance monitoring, reporting, and overall view of operations.

Communication and Collaboration:

• Communicate effectively and professionally with internal customers, senior management, vendors, and peers globally.
• Adeptly manage diverse communication mediums, including newsletters, email broadcasts, and town halls.

Resource & Knowledge Management:

• Experienced in resource management, key partner management, and knowledge management.
• Collaborate closely with third-party suppliers to ensure they adhere to the same effectiveness goals as internal teams.
• Manage and elevate relationships with key suppliers, setting performance standards and leading the resolution of issues.

Data Quality and Reporting Insights:

• Implement a comprehensive approach to support all Service Owners in achieving data quality.
• Provide key operational insights to enable more efficient capacity management and service improvement initiatives.
• Understand the impact of new technologies and changes in service offerings, taking proactive measures to ensure future compliance and adjustment of reporting and effectiveness measurement methods.

Compliance and Risk Management:

• Drive and coordinate frequent infrastructure and operations hygiene activities to ensure departmental compliance and risk reduction.
• Continuously review and drive departmental training compliance

Essential Skills & Experience

• A proactive self-starter, able to manage complex workloads and contending priorities autonomously.
• Exceptional leadership, communication and influencing skills
• Excellent organisation and time management skills.
• Strong problem-solving and analytical abilities.
• Confident in principles of project/programme management
• Highly skilled at collaborating with and driving outcomes from cross-functional teams.
• Able to convey technical concepts to a non-technical audience.
• Skilled in Microsoft O365 tools. Asana, ServiceNow and PowerBI experience advantageous.  

Qualifications Required:

• Bachelor’s or master’s degree or equivalent experience in IT, or related field.
• Experience with Project/programme management
• 8-12 years’ experience in effectively driving organizational improvements and aligning strategies with business goals
• Professional certificates for Power BI or any other reporting tools are preferable.

About LSEG

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organization of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.