الوصف الوظيفي
As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time Senior Associate to join our Global Business Services Capability team- Customer Experience & Business trends (CXBT) in Bangalore, India. This role is ideal for a candidate looking for an experience with an exciting, dynamic company. Key job responsibilities- Performing a wide range of data collection, categorization, validation, survey creation, and data processing related tasks.- Using high level of judgement to determine/identify differentiated experiences and/or trends.- Partner with internal stakeholders on execution, escalate operational issues, draft SOPs.- Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities- Contribute and lead process improvement initiatives that impact overall efficiency/ quality- Managing team engagement activitiesAbout the teamCustomer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Experience with Excel- Strong analytical skills including proficiency in Microsoft Excel- Previous work experience, specially handling data recording and business analysis- Interest in e-commerce, gaming industry- Willingness to learn and passion for improving the overall customer experience- Self-starter, motivated, and extremely organizedOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
