Senior Applications Systems Engineer - Application Services - India
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Job Number:IND2024-IT158
Work type:Permanent - Full Time
Location:India
Categories:Mid-Senior Level
Roles & Responsibilities
Strong conceptual understanding of the Retail process and Supply Chain Domain.
ILS 2009 support experience is mandatory and working knowledge in UI / DB
Good understanding of integration with various applications.
Have crisp understanding and creation experience of configuration of a WH env.
Experience with MS SQL Server databases - SQL: queries, stored procedures, Triggers, performance Tuning.
Resolving tickets in timely manner within SLA.
Collaborates with Service Desk, Enterprise Solutions and other Operations Support Teams to extend the support capabilities of the BY platform.
Provides support expertise in establishing processes and procedures to ensure standards are followed.
Develops and documents standard operating procedures (SOP) - KMDB, best practices and support documentation where required.
Available for 24 x 7 support as necessary.
Available for periodic off-hours work required including weekends and holidays.
Should be able to represent in the day to day activities daily huddle meeting, Issue War rooms.. etc.
Identifying service improvement opportunities and automation ideas.
Responsible for status reporting and maintaining key metrices.
EXPERIENCE:
A graduate degree in in Information Systems, Computer Science or related field strongly preferred.
At least 5+ years of experience in Manhattan ILS Scale 2009 solutions.
Knowledge on PL/SQL Programming, Job Scheduling is a must and good to have expertise with service management tools like Service Now
Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external customers in the business
Knowledge of ITIL processes and certification is good to have.
Advertised:05 Sep 2024 India Standard Time Applications close: