Senior Application Support Specialist (PL/SQL with Webserver experience)

Key Responsibilities

• Good experience in Customer production support for L1 / L2 level
• Will be the Primary point of contact for the customer
• Should understand product or service, sufficient to handle straightforward and very basic/simple problems
• Determine customer issues by looking at symptoms and requesting additional information so that the issue can be reproduced
• Seek solutions or explanations about existing documentation (containing workarounds) and refer customers to these materials
• Hand over to 3rd Line Support if an issue requires further investigation
• Follow standard operating procedures for escalation of unresolved issues to appropriate teams
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports wherever applicable
• Document knowledge in the form of knowledge base tech notes and articles

Key Requirements

• Bachelor’s Degree or equivalent relevant experience
• Candidate should be TECHNO-FUNCTIONAL with 5 - 7 years of experience
• Worked on the application support side
• Should be aware and worked on basic Oracle / SQL Server functionalities
• Should be aware of client-server and Web-based Architecture
• Should have good analytical skills
• Pro-active toward customer/teams
• Knowledge of Webservers experience like Jboss etc.
• Basics of Java