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Role: Senior Application Engineer (VRF, RLC,DX products)
Location: Gurgaon
Full/ Part-time: Full Time.
Build a career with confidence:
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role:
As an Application Engineer the person would be responsible to work extensively on component Selection/Costing Submittal, Reply to comments and selection of VRF, DX, RLC related products.
Key Responsibilities:
Basic function:
Responsible for providing technical assistance to the Consultants/Customers and to support the sale workforce in all computers aided equipment selection, heat load calculations and other technical functions as deemed necessary, in line with the company EH&S and ISO IMS Quality System processes and procedures.
Key Performance Areas:
Responsible for meeting Application Engineering requirements covering Enquiry Quotation process, technical selections, compliance statements, Technical submittals, Reply to comments, preparing quotations in CRM & SAP, preparing weekly quotation reports, updating tasks in AE Actions file, enquiry handling follow-up, tracking and updating the system regularly.
To be able to read the enquiry in detail, understand, check the project details, schedules and prepare proper technical selections by offering suitable solutions and helping customers choose Carrier products for their projects.
Technical activities involve analyzing technical requirements of the projects, render technical guidance to the Sales Engineers, prepare technical selections meeting the schedules and project specifications, comparison tables using the latest product data catalogues, technical literature, bulletins, software for customers on daily basis.
Handling important key customers providing them prompt technical support, selection software trainings, replying to DEWA/ADDC/SEWA/FEWA related queries and controls items requirements updating them regularly about the products.
To constantly being in touch with Sales Team discussing project requirements on assigned tasks update the CRM actions in the database.
To ensure smooth information flow between Sales, Applications and Consultant engineering teams on time.
To bring new ideas and develop new ways to handle tasks ensuring Carrier products are approved by the consultants, clients, and customers with ease.
Visit customer offices/sites for technical meetings along with Sales team to get the technical selections, submittals approved as and when required.
To develop and nurture healthy relationship with customers & ensure Carrier products get immediate approvals in the projects.
To select equipment for VRF and RLC using the latest updated selection tools/software and meeting closely the SE/customer budgets, proposing energy efficient solutions meeting the local regulations as applicable.
Joining the Sales team twice a month for the Technical Workshop and updating them on the completed, pending tasks. Giving the Sales team an update on the latest Carrier products, software, and tools.
Provide technical comparisons & schedules for consultants engineer when assigned.
Attend all assigned HAP trainings, technical trainings, product trainings, design trainings, as per schedule and enhance knowledge.
Share resources and work on the Data bank, Quick selection sheets, products comparisons for the team benefit.
Update Sales team with any job in hand projects and ensure those actions are prioritized over the rest of the day to day actions.
Monthly reporting for # & the completed number of tasks before closing ensuring the KPIs are met and exceeded.
Give immense importance to consultant comments and ensure the same are responded promptly and within the time frame.
Get to know in detail the local regulations, international standards used in the product design & certifications like EUROVENT, AHRI, LEED, ESMA, ESTIDAMA etc for improving your knowledge and offering products accordingly after discussing with the same with the sales team.
Report Turnbacks and Escapes regularly
Qualifications & Experience:
Bachelor’s degree in mechanical engineering and/or related HVAC field. LEED accreditation is an additional advantage.
Minimum 4 to 8 years’ experience into Application Engineering with full understanding of HVAC and VRF design concepts, deep understanding of VRF and RLC Equipment technologies and expert in time management.
Personal traits and Behaviors:
External: Communications & Working Relationships
Internal: Key performance indicators:
Other skills:
Comply with Code of Ethics in respect to your Customers, Employees, Shareholders, competitors and to carry out your duties and responsibilities as mentioned there.
Competencies & Key Performance Indicators:(Including but not limited to the below areas):
Competencies:
Excellent computer skills, MS Office, MS Excel, Product software selection programs, handling Autocad files, creating spreadsheets, preparing quotations in SAP and VRF system design.
Team-player with good communication and inter-personal skills
Good planning abilities, result oriented, presentable with a good personality
Good experience working in the same field with proven track record in UAE
Good knowledge of HVAC basics, VRF and RLC products in particular
In depth understanding of consultant specifications and schedules for VRF RLC
Heat load calculations matching selections for VRF RLC products.
Fluent in written and verbal communications skills
Expertise in handling all above Application work
Factories
Customers
Consultants
Clients
Regulatory bodies
Sales Engineers & Sales Managers
Product Marketing
Consulting Engineers
Service team
Parts teams
Response time
Assigned Tasks completion on time
Additional Tasks completion on time
Managers evaluation
SE rating
Ownership of assigned tasks
Good Listening skills
Excellent communication skills
Presentation skills
Integrity
Forward Thinking
Customer Focus
Focus on results
Analytical thinking
Benefits:
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
·Make yourself a priority with flexible schedules, parental leave.
·Drive forward your career through professional development opportunities.
·Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.
This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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