NI Application Engineers ensure customer success at accounts by demonstrating the highest technical aptitude and professional engineering skills. They provide innovative solutions and deliver projects while becoming trusted technical partners for NI’s customers. This is a role that requires not only deep understanding of semiconductor industry with domain knowledge, but also strong personal drive and can do attitude to learn and solve customers’ application needs.
In this Role, Your Responsibilities Will Be:
- Ensure Account/Project Success
- Work with Sales to win opportunities through achieving key support objectives for assigned accounts/projects tied to project delivery, issues resolution, customer proficiency development
- Able to identify possible identify risks ahead of project deployment, superb execution on time, and project management to meet customer timeline
- Demonstrate troubleshooting expertise in resolving customer issues and provide incremental daily updates on progress and action plan
- Semiconductor automated test technical leadership
- Develop/debug/validation test programs to solve customer's test problems for DC parametric measurements, mixed-signal and logic applications
- Analog and digital test interfaces to implement switching, filtering, signal conversion, and other functions as needed
- Able to draft competitive analysis based on past knowledge and experience between NI and Major semiconductor ATE platform experience
- Contribute to customer success
- Recognized by customer and account managers to have contributed to customer success; building organization level loyalty to NI, as measured through a satisfaction survey
- Ensure customer success by providing technical offerings that meet their need through a combination of NI Systems and Services
- Be the voice of the customer to feedback to internal stakeholders to close the gap between customer expectations and NI Semiconductor's offerings
Who You Are: You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain. For This Role, You Will Need: - Bachelors or Masters’ degree in STEM (Science, Technology, Engineering, or Math)
- 9+ years of work experience in the relevant Test and Measurement Industry:
- On-Wafer test, IPD, ADC/DAC, LED, MEMS sensor, PMIC &, etc.
- Experience in common test engineering instruments: DMM, SMU, LCR, AWG, Oscilloscope, etc.
- Automated software and system development in validation and production.
- Major semiconductor ATE platform experience(Plus)
- Technical knowledge of Automated Test software and hardware platforms in general
- Experience communicating directly with customers at the operation management level
- Willing and able to travel domestically or internationally, up to 20%
- Project management skills and a sense of urgency in project delivery.
- Excellent verbal, written, and interpersonal communication skills. Fluency in English
Our Offer To You: By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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