To efficiently manage operational support activity with Global Procurement operations team
Key Accountabilities
Support Hotels in AMER with BirchStreet P2P system including managing queries, raising tickets with BirchStreet and IHG internal teams.
Deliver service catalogue workload as required, including supplier administration, contract administration, sourcing support, travel mailbox and standard reporting, meeting agreed SLA’s
Deliver procurement helpdesk services, resolving system / supplier administration and travel / expenses queries in line with SLAs
Participate in ongoing training regarding the provision of the services
Manage supplier set-up processes including sustainability and risk assessments
Provide support in basic administration of procurement systems
Provide support in ad-hoc projects or data consolidation requests
Provide suggestions and input as to how services could be improved or delivered more effectively, supporting delivery of continuous improvement
Ensure correct use of and compliance to IHG ticketing system, publishing regular performance metrics
Key Skills & Experiences
Corporate experience working in a call centre or as a junior office support team member, ideally in Procurement
BirchStreet P2P System experience
College or 6th Form education ideally
Ability to clearly explain things to user and empathise with them
Experience working to deadlines and SLAs
Experience of working as part of a team
Good Microsoft Office (especially Excel) skills
Good communication skills and email writing skills
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
