Senior Analyst -Data Analytics

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

US Consumer Marketing– Prospect Performance Insights

How will you make an impact in this role?

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Within USCM, the Marketing Analytics & Investment Services team (MA&IS) delivers critical targeting, analytics and planning capabilities that enable USCM to make optimal investment decisions and ensure that our best current and future customers can be rewarded with great offers and marketing treatments.

Within Investment Services, the newly formed Prospect & Cobrand Insights team has a mission to unlock performance insights in our cardmember acquisition channels and provide a holistic understanding of the revenue drivers behind over $2B in marketing.

The goal of the Prospect Performance Insights is to track and broadcast USCM business results for Prospect Acquisitions relative to goals and over time. The vision for the team is to enable leadership to view and react to marketing campaign performance in real time for agile decision making.

A key contributor and coordinator of USCM monthly performance results meeting, the Analyst will have the opportunity to communicate regularly with senior level executives, working on new views to further enhance insights and drive investment decisions. In addition, this role provides a great opportunity to gain exposure to marketing strategies and big bet initiatives as well as the drivers of results/growth. The Analyst will provide consultative support to peers and leaders in marketing channels, through strategic analytics that highlight trends, risks and opportunities and actionable business insights to improve investment efficiency.

Job Responsibilities

•        End-to-end ownership Prospect acquisitions reporting for marketing teams
•        Provision of standardized monthly dashboards that focus on specific strategic initiatives, enabling drill-down into drivers
•        Excellent analytical and problem-solving skills, able to move quickly between big picture and detail and produce meaningful conclusions to USCM leadership and the broader Blue Box
•        Planning and execution of business analysis, leveraging data and KPIs to drive insights into performance trajectory, in close collaboration and thought partnership with channel marketing teams
•        Develop strong relationships with internal colleagues and decision makers across multiple co-brand teams, FDS, Finance, channel marketing teams and leadership
•        Thought leadership on proposing and driving both quick wins and transformative uplift to USCM performance management capabilities
•        Knowledge of industry best practices to deliver the most timely and accurate results possible
•        Seeks new ways to improve effectiveness, understands the latest conduct risk trends and has passion for innovation
•        Positive approach to tackling challenges

Minimum Qualifications

•        2-3 years of experience in delivering reporting & insights through the analysis of complex datasets
•        Superior analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights
•        Strong communication and presentation skills – equally capable of interacting with peers and senior leaders
•        Extreme attention to detail and accuracy – strong sense of responsibility and accountability
•        Strong aptitude with MS-Excel and good understanding of PowerPoint presentations
•        Intermediate experience in SQL Server and basic knowledge of Python
•        Ability to excel in moments of peak demand when skillful prioritization or delegation / escalation is required
•        Positive approach to tackling challenges
•        Willingness to try different things and share new point of views, and a self-starter who can work independently

Preferred Qualifications

•        Knowledge of Tableau or PowerBI visualization tools would be an advantage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.