Senior Analyst - Control Management

Band 30 Tier 2 - Sr. Analyst - GCS Control Management (COE) – Reporting and Analytics

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements.

The Reporting and Analytics team within GCS Control Management COE is responsible for building capabilities as well as driving actionable insights on all Control and Compliance reporting requirements for GCS Leadership Team.

We are seeking an experienced Automation Expert for a Band 30 role at American Express. The ideal candidate will have a proven track record in automation, be a self-starter, and possess expertise in Tableau, VBA. The role involves creating dashboards, building automation pipelines, and effectively managing stakeholders whilst working under pressure.

Responsibilities:

·Evaluate current reporting to identify opportunities to drive automation, eliminate redundancies, and address reporting gaps.

·Creation and Management of business-critical reporting capabilities against Compliance & Compliance metrics to support GCS leadership team.

·Provide data trends and analytics to support other Control Management teams within GCS with insights/trend reporting on specific areas and early warning indicators.

·Consistently deliver all key reporting packages to leadership at pre-defined frequencies, including themes and insights from sub-programs managed within GCS Control Management organization.

·Partner with various teams to optimize alignment of best practices and understand / deliver on shared objectives.

·Ensure timeliness and accuracy of data in various monthly, quarterly and ad-hoc dashboards published to Senior leadership teams within GCS and other teams within the Control Management.

Critical Measures of Success:

·Data Insights: Provide independent assessment of Control Management Program Data and Control and Compliance metrics to senior leaders.

·Forward Thinking: Enable smart technology solutions to manual data manipulation activities and enable availability of reporting with least manual intervention.

·Consistency in Delivery: Able to thrive in a matrix organization that involves multiple sub-teams as well be able deliver on reporting requirements to senior leaders in time.

·Ability to go above and beyond the normal work schedules as and when necessary.

Leadership Outcomes:

·Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

·Lead with an external perspective, challenge status quo, and bring continuous innovation to our existing offerings.

·Demonstrate learning agility, make decisions quickly and with the highest level of integrity.

·Lead with a digital mindset and deliver the world’s best customer experiences every day.

Experience:

·Minimum 5 to 7 years of experience in Data Analytics, Automation and Dashboard storytelling.

·Experience in financial services and risk management preferred.

·Experience in ETL tools, programming languages like Python.

Academic Background:

·Graduate or Post Graduate Degree in any discipline.

·Certified Tableau Desktop Specialist preferred but not mandatory.

Technical Skills/Capabilities:

·Tableau Desktop, Tableau Prep

·Advanced Microsoft Excel (VBA) skills

·Hands on exposure to programming languages like Python, Power Automate will be beneficial.

Functional Skills/Capabilities:

·Self-Starter and work with a sense of ownership

·Knowledge of risk management and key risk metrics.

·Qualitative solutioning /Problem solving in complex & unstructured environment.

·Ability to conduct comprehensive analysis and elevate key risk outcomes from the analysis.

·Strong analytical skills, ability to interpret data and understand complex processes with the goal to provide meaningful insights to inform business strategy.

·Stakeholder Management.

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.