Responsibilities:
The position is responsible for the processing & invoicing of surgery orders. This includes but not limited to the collection of PO’s utilizing PO Process Guidelines, order updates/corrections, releasing holds and ensuring the order invoices accurately and in a timely manner. This also includes use of company portals for order entry (SAP), Dispute Management & AR resolution for surgery orders as needed. Strong communication skills with the sales team and the customer is huge for your success in this position.
Position Functions
-Partner with the sales team to ensure progress is tracking throughout the period with order closing.
-Be proactive and request purchase orders from facilities to prevent aging.
-Strive to close each period with current orders (30 days or less).
-Consistently demonstrate/ improve your working knowledge of all processes and requirements to complete tasks.
-Assist in order processing from initiation by the sales team to invoicing including but not limited to correcting errors in appropriate systems. Anything holding up the collection of a PO or invoicing of the order.
-For internal audits, must ensure PO integrity is attained with order accuracy, to include PO, product and pricing. Strive to be 100% compliant
-Assist in resolving AR issues by researching inquiries and requesting credits/rebills when needed.
-Provide excellent customer service and professional communication for internal and external customers.
-Communicate challenges and wins to sales leaders on a regular cadence including but not limited to Weekly updates
-Plan and communicate coverage for absences as needed
-Participate, coordinate and support field initiatives
-Lead and/or participate in process improvement pilots
Education: Graduate/ Postgraduate
Experience:
Minimum of five (5) years sales support and customer interaction
Competency:
Approachable and strong communication skills.
Professional, tactful and diplomatic.
Ability to work without supervision. Resourceful.
Customer service oriented. Responsive.
Problem Solver/Strategist
Articulate, both written and verbal.
Microsoft Office.
Adaptable
SAP/CRM, is a plus - Stakeholder management
Location: Pune (US Shift Initially for 5 months then UK Shift)
Competences: LANGUAGE SKILLS:
Ability to read and/or comprehend written and oral instructions, correspondence, and memos. Ability to edit, and in some cases, prepare first draft of letters, memos, etc. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Travel Requirements: <10%
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