Senior Account Manager

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join the Global Payments Solutions team. 

Job Introduction

The Global Payments Solution (GPS) Senior Account Manager, Client Service And Account Management role supports broad group of client relationships across value segments and situations.The Senior Account Manager Manager is accountable for the service experience of their assigned portfolio of clients across the GPS Service value stream.

Principal Responsibilities

The Senior Account Manager role is hybrid in nature fulfilling tasks ranging from high visibility projects, managing client escalations, oversight of transactional support and optimization of client service activity.Based on the market and client portfolio dynamics, the role can be dedicated to support a group of account managers or lead a portfolio of clients or aligned to a business activity specialization.

Customer Engagement

• Engage with their clients as needed to resolve escalated issues or coordinate internal or client escalated projects. This includes but is not limited to a client’s Treasury and Finance Operations and the wider Finance and Treasury Organization.
• Adhoc Service Reviews if requested.
• Understand how HSBC products and services meet their client’s operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client reducing the need for daily interaction.