FBA Seller Coaching team is looking for an enthusiastic candidate to become part of Fulfilment by Amazon team based in Hyderabad, India.
The Seller Coaching Manager is responsible for his/her direct reports performance in delivering investigations and coaching to sellers, and for the development of the team. With his/her team of SMEs and Associates, he/she supports the Inbound coaching program, identifies coaching priorities with the Program Manager (stakeholder), reviews the coaching results and proposes follow up actions. He/She looks for opportunities to automatize and simplify, to increase the team output.
Key job responsibilities
- Managing a team of Seller Coaching specialists, providing leadership and administrative support, focusing on career development;
- Focusing on performance management and operational optimization;
- Driving quality within the Seller Coaching process with regular audits, cooperating with business partners;
- Liaising with tech team to improve Seller Coaching processes;
- Continuous improvements - enforce vendor and product compliance standards with FBA Merchants.
- Any graduate and above (or) an equivalent degree from accredited institutions.
- 2+ years of employee and performance management experience
- 1+ year with successful experience in driving projects (operations)
- Seller / Vendor / Customer Support Experience with Strong Business acumen
- Highly Analytical with Ability to Quickly Identify Value and Opportunity in Complex Operating Models
- Ability to organize, prioritize and schedule work assignments.
- Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).
- Ability to thrive in an ambiguous and fast-paced work environment.
- Self-driven leader with demonstrated ability to proactively drive and manage an operations team.
- Excellent communication skills and stakeholder management.
Note: This is not a VCC or hybrid role. Candidate should be open to work from office all 5 days.
- The ideal candidate will have experience in analyzing data, seller communication and a strong customer focus.
- He or she will be an inspiring team member and adapt quickly reacting to a changing environment.
- Additionally, he or she will have a background in FBA and a proven sense of delivering operational excellence.
- Interest in and experience with partnering closely with technology teams strongly preferred