Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and ResponsibilitiesAs a Network engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (i.e Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client’s offices / data centres on a daily basis or on an as-needed basis as part of this role.
Responsibilities:
Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.
Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets along with L2
Adherence and compliance to the defined processes and tasks assigned
Training and Mentoring Level 2 network engineers and other staff as necessary
Troubleshoot highly complex customer network Security issues and provide corrective actions to restore the customer services
Troubleshoot and resolve highly complex network Security issues in coordination with OEM & suppliers
Ready to work on 24/7 shifts to support client requirement.
Required Technical and Professional Expertise
Min 7-10 years of experience Network Security engineering on Design, Implementation and troubleshooting Firewall, load balancers, WAF
Good understanding on Firewall: Checkpoint, Palo Alto, Juniper and IPS
Implementation and troubleshooting Site to Site VPN (IPSEC VPN
F5 Load Balancers Citrix NetScaler and WAF Imperva knowledge for Deployment and troubleshooting
Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers
Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes
Preferred Technical and Professional Expertise
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
