Security Manager

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Key Responsibilities:

Security Planning

• Identify the major facilities and security equipment requirements for the department and the property.
• Ensure correct maintenance of all equipment in conjunction with the Director of Engineering & stay abreast of technological advances in surveillance & safety equipment.

People Management

• Provide effective support to the team to enable them to deliver effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Motivate and develop staff to ensure smooth functioning of the department.

• Ensure that the team is trained for all safety provisions.

Financial Management

• Ensure optimal, cost effective use of the resources and educate the team on the same.
• Submit Annual Security Operations & Capital budgets to Director of Rooms.                      

   Operational Management

• Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
• Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
• Ensure to offer special protection to VIPs and Government Dignitaries.
• Ensure to have thorough knowledge of the laws of arrest, search and seizure and also with the investigation techniques in case of an inquiry.
• Ensure that all security operations are in accordance with Standard Operating Procedures.
• Ensure that fire prevention and safety procedures are maintained in all areas of the Novotel.
• Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
• To handle guest complaints pertaining to security.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;

• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

Hygiene / Personal safety / Environment:

•  Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Key Contacts

Liaises with

Responsible for (as assigned)

Director of Rooms

All Employees

Security Officer

Security Associates

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.