Do you want to be at the center of the three Microsoft clouds empowering customers and partners to secure their environments and realize the full value of Microsoft Security Stack ? Are you looking for a deeply technical role where you can interact directly with customers, learn new technologies, drive product improvement through customer feedback, and help improve our Customer’s overall security posture? Do you want to contribute to one of Microsoft's fastest growing businesses? If so, then we are looking for you!
About the role…
As a Senior Customer Experience Engineer in Microsoft Security, you are responsible for your Customer’s support experience. You will work You will partner with our customers and Product Managers to deploy solutions to secure their environment, closely monitor customer health, and own the response to customer support requests in a 24x7x365 environment via phone, email or web. You will collaborate with subject matter experts, across engineering teams, customer service and support, account teams, and management to ensure customer issues are resolved. you will develop deep technical expertise, have an opportunity to learn new emerging technologies, and facilitate learning and growth of your peers. As you learn, you will apply an engineering approach to defining processes, analyzing data, and working with feature teams and leadership to continuously improve customer experience.
We are looking for individuals with strong verbal and written communication skills as well as strong technical acumen across a varied set of technologies within the security space to join one of the most customer connected engineering teams at Microsoft.
An ideal candidate for this role has experience in deeply technical customer-facing roles leading complex and highly visible customer engagements. Along the way, you have managed situations where the stakes are high, learned how to negotiate, developed strong verbal and written communication skills especially when sharing deeply technical information, and have an ability to collaborate across a globally dispersed team.
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