You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your Role You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. Your Responsibilities
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
Minimum 4-5 years of experience in customer service or a related role within the freight forwarding industry.
Preferred candidate who has handle 'Import' customer care; good in custom procedures.
Excellent communication skills, both written and verbal, with the ability to handle customer inquiries and complaints effectively.
Strong attention to detail to manage multiple tasks and ensure accuracy in documentation and shipment tracking.
Ability to address and resolve issues proactively, ensuring smooth operations and customer satisfaction.
Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
