Scrum Master- Operational Experience

IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations. IS GSC has grown to 430+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.

Program Management involves is responsible for the program’s results by selecting and coordinating the efforts of several projects that contribute to goal-based opportunities for improvement. This roles collaborates across project teams that may have conflicting goals of their own and mitigates risk by recommending solutions from various project teams that enable the organization to best achieve the program’s overall goals. They define and communicate program milestones to participating projects and hold project teams accountable for meeting objectives related to the program. Resolves issues and conflicts while promoting the benefits of the program’s outcome. Able to adapt in the event of missed goals or poor measurement results.

This role involves;

• Participates in program planning / scheduling
• Coordinates project teams for specific works
• Tracks work completion and reports progress
• Required to have broad view of program objectives
• Define the program governance (controls) and manage its interactions with Project outcomes
• Ensure program goals and objectives are and remain aligned to the overall strategic objectives of the Portfolio
• Align the deliverables (outputs) to the program’s outcome along with business change manager and manage all program documentation

Skills

• 4-6 years of Project coordiator/ Scrum Master experience
• Ensures standards and best practices are followed
• Efficiently resolves issues or conflicts
• Provides guidance and point of contact for project teams
• Utilize appropriate collaboration techniques
• Must possess strong leadership and management skills.
• Must possess strong communication skills to interact effectively with various stakeholders
• Developing a program communications management plan to address the stakeholders needs and expectations and also to provide key information in a timely manner
• Identification of stakeholders, getting an understanding of their needs and expectations, developing a stakeholder engagement strategy to support these stakeholders so that the stakeholder’s expectations can be aligned with the program objectives and ultimately improve the overall acceptance of the program objectives.

Knowledge

• Knowledge of current standards and best practices
• Understands & applies basic analysis techniques
• Understands technology limitations and opportunities
• Can utilize optimization strategies

Expeditors offers excellent benefits:

• Paid Vacation, Holiday
• Health Plan: Medical Insurance
• Employee Stock Purchase Plan
• Training and Education Programs
• Unlimited opportunities for career advancement