We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
ABOUT SAP
SAP is the Industry Leader in corporate application software and helps businesses of all kinds operate more efficiently. From the back office to the boardroom, the warehouse to the retail space, and desktop to mobile devices, SAP enables individuals and groups to collaborate more effectively and leverage business insights more skillfully in order to maintain a competitive edge.
PROGRAM DESCRIPTION
SAP, the industry leader in enterprise application software, facilitates innovation via simplification for businesses of all sizes and sectors. From the back office to the boardroom, the warehouse to the retail space, the on-premises to the cloud, the desktop to the mobile device, SAP enables individuals and groups to collaborate more effectively and leverage business intelligence more skillfully in order to maintain a competitive edge. Customers may operate profitably, change continually, and grow sustainably with the help of SAP applications and services.
The goal of the Enterprise Cloud Services (ECS) division within the board area is to provide end-to-end managed services experiences to customers as they embark on cloud transformation journeys, thereby paving the way for SAP's future. With the help of our partners, our own infrastructure, and public cloud infrastructures, we want to offer our customers a wide range of cloud deployment alternatives.
THE ROLE
Within the SAP ECS - EMEA group, the Technical Service Manager (TSM) is a key member that acts as a trusted advisor, protecting and maximizing clients' investments in SAP Enterprise Cloud Services. Throughout the client lifecycle, the TSM serves as the main point of contact for technical discussions and escalations. Their duties include developing a thorough awareness of the customer landscape, offering advice on technical requirements, and resolving complicated technical challenges. Working along with client delivery managers, this function also entails delivering high-quality services to guarantee customer satisfaction.
ROLE REQUIREMENTS
EXPECTATIONS AND TASKS
• Serve as ECS clients' main point of contact for technical matters, offering advice and assistance throughout through the customer's lifecycle.
• Have a thorough awareness of the objectives, business, and difficulties faced by the client in order to provide creative suggestions and solutions.
• Act as a point of contact for technical problems pertaining to the ECS clientele.
• Recognize and promote the provision of value-added services from the current ECS service offering.
• Work together to create executable service plans and long-term account visions with internal ECS delivery teams.
• Attend clients' locations in person for unique circumstances, and serve as a technical consultant who is essential to the customers' Intelligent Enterprise transformation.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
WORK EXPERIENCE
• Over ten years of expertise in the IT sector using SAP technology (BASIS).
• At least five years of experience working with customers, with a focus on demonstrating good dispute resolution, de-escalation, and executive-level Customer Relationship Management abilities.
• Proven project management skills for effectively managing customer projects and resolving issues.
#SAPECS #ECS #SAPtechnicalconsultant #SAPBasiscareers
ABOUT SAP
SAP is the Industry Leader in corporate application software and helps businesses of all kinds operate more efficiently. From the back office to the boardroom, the warehouse to the retail space, and desktop to mobile devices, SAP enables individuals and groups to collaborate more effectively and leverage business insights more skillfully in order to maintain a competitive edge.
PROGRAM DESCRIPTION
SAP, the industry leader in enterprise application software, facilitates innovation via simplification for businesses of all sizes and sectors. From the back office to the boardroom, the warehouse to the retail space, the on-premises to the cloud, the desktop to the mobile device, SAP enables individuals and groups to collaborate more effectively and leverage business intelligence more skillfully in order to maintain a competitive edge. Customers may operate profitably, change continually, and grow sustainably with the help of SAP applications and services.
The goal of the Enterprise Cloud Services (ECS) division within the board area is to provide end-to-end managed services experiences to customers as they embark on cloud transformation journeys, thereby paving the way for SAP's future. With the help of our partners, our own infrastructure, and public cloud infrastructures, we want to offer our customers a wide range of cloud deployment alternatives.
THE ROLE
Within the SAP ECS - EMEA group, the Technical Service Manager (TSM) is a key member that acts as a trusted advisor, protecting and maximizing clients' investments in SAP Enterprise Cloud Services. Throughout the client lifecycle, the TSM serves as the main point of contact for technical discussions and escalations. Their duties include developing a thorough awareness of the customer landscape, offering advice on technical requirements, and resolving complicated technical challenges. Working along with client delivery managers, this function also entails delivering high-quality services to guarantee customer satisfaction.
ROLE REQUIREMENTS
EXPECTATIONS AND TASKS
• Serve as ECS clients' main point of contact for technical matters, offering advice and assistance throughout through the customer's lifecycle.
• Have a thorough awareness of the objectives, business, and difficulties faced by the client in order to provide creative suggestions and solutions.
• Act as a point of contact for technical problems pertaining to the ECS clientele.
• Recognize and promote the provision of value-added services from the current ECS service offering.
• Work together to create executable service plans and long-term account visions with internal ECS delivery teams.
• Attend clients' locations in person for unique circumstances, and serve as a technical consultant who is essential to the customers' Intelligent Enterprise transformation.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
WORK EXPERIENCE
• Over 10 years of expertise in the IT sector using SAP technology (BASIS).
• At least five years of experience working with customers, with a focus on demonstrating good dispute resolution, de-escalation, and executive-level Customer Relationship Management abilities.
• Proven project management skills for effectively managing customer projects and resolving issues.
#SAPECS #ECS #SAPtechnicalconsultant #SAPBasiscareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collabor
