#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for a Salesforce Developer & Support Engineer to join our fast growing Go to Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality for our Customer Success business stakeholders. You will contribute your expertise in primarily assisting end users on the features centered around the Salesforce Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. And, you will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space. Bring your passion for developing creative solutions and elegant communication styles to CrowdStrike.
What You’ll Do:
Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
Resolve customer service issues and skillfully manage complex customer service problems
Manage end user’s expectations and experience in a way that results in high customer satisfaction
Collaborate with different dev teams across the platform and bring resolution to the issues
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Generate/Update Custom Reports/Dashboards on need basis
Perform root cause analysis on the major problems & recurring issues
Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation
Assist with the design and delivery of our platform and associated technical trainings
Assist developers in troubleshooting leveraging your strong functional & technical expertise
Review & troubleshoot support cases for use case accuracy; Gaining functional expertise across the platform would be critical for this
Co-ordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s
Complete assigned project responsibilities
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Maintain a flexible and proactive work environment
What You’ll Need:
Bachelor’s degree in computer science
At least three years of software development and three years of Salesforce application development
Self-motivated and creative
Solid understanding of Salesforce Platform Administration
Salesforce.com Certified Administrator
Salesforce.com Certified Advanced Administrator
Debugging / Troubleshooting errors
Expertise in Flow Automations
Hands-on experience with creating/ updating Reports/Dashboards
Understanding of how to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage.
Working knowledge of Lightning Web Components and/or at least 2 years experience writing Javascript code.
Strong problem solving abilities
Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors.
Bonus Points:
Platform Developer certification
Experience with Salesforce Communities
Experience with Copado
Experience developing UI
Experience developing REST/SOAP API
Shift Timings - 2:00 PM - 11:00 PM IST
#LI-SM1
#LI-VG1
#LI-Remote
Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
Competitive vacation and flexible working arrangements
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Access to CrowdStrike University, LinkedIn Learning and Jhanna
Offices with stocked kitchens when you need to fuel innovation and collaboration
Birthday time-off in your local country
Work with people who are passionate in our mission and Great Place to Work certified across the globe
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contactRecruiting@crowdstrike.com, for further assistance.
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