Job Title:
Salesforce - CRM Pre-Sales consultant
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Hybrid
As the CRM Presales consultant, you will keep up the market trends, competitor strategies, and customer data which contributing to sales strategies and positioning. In addition to that you will be often first point of contact with a potential customer along with lead qualification, scheduling appointments etc. The candidate should be experienced Salesforce professionals along with exposure to other industry’s best CRM systems.
SPECIFIC RESPONSIBILITIES
- Analyzing customer base from historical data, surveys, testimonials, reviews etc.
- Building strong relationships with clients by understanding their business drivers and developing innovative solutions to address their challenges.
- Understand the CRM landscape across various industries like Contact Center, Healthcare, Manufacturing etc.
- Researching your competitors about their strengths and weaknesses to help on positioning your offer. Which might include attending trade shows and reviewing the competition’s website, product documentation, industry reports, and press releases.
- Making discovery calls with prospect and helping sales team by gathering details about the prospect’s business, goals, and challenges.
- Presenting tailored solutions about customer needs, pain points and hand off to sales team.
- Helping RFPs includes speaking of proposals, crafting perfect request for products or services.
- Collaborating closely with solutioning team, marketing, and post-sales teams to ensure client satisfaction and successful implementation of solutions.
Experience / Skill:
- Bachelor of Science degree from a four-year college, university or equivalent.
- 10+ years of Salesforce domain experience along with 5+ years of extensive presales experience.
- Should have experience dealing with and closing multi-million-dollar proposals in the past including various clouds & components of CRM, preferably Sales Cloud, Service Cloud, Industry clouds.
- Should be able to handle both domestic and international clients and understand the dynamics.
- Salesforce certification includes Administrator, Sales Cloud Consultant, Service Cloud Consultant
- Any domain certifications could be nice to have.
Location:
IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion
Language Requirements:
Time Type:
Full time
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