Salesforce Administrator

Job Description

Responsibilities

• System Management and Optimization: Regularly perform system audits to ensure optimal performance. Identify and implement ways to enhance productivity by optimizing the platform’s capabilities and integrating new features.
• User Management and Security: Oversee user roles and profiles, security settings, access levels, and system monitoring to ensure that the Salesforce environment is secure and compliant with internal policies and external regulations.
• Data Management: Develop and implement strategies for data cleansing, deduplication, and overall data quality. Manage bulk imports and exports of data and ensure data integrity across Salesforce and integrated systems.
• Customization and Configuration: Customize Salesforce to enhance functionality and user experience. This includes creating custom objects, fields, formulas, validation rules, custom workflows, and approval processes tailored to business needs.
• Process Automation: Utilize tools like Process Builder, Flow, and Workflow Rules to automate business processes. Continuously assess and identify processes that can be improved or automated to increase efficiency.
• Reporting and Analytics: Develop and maintain complex reports and dashboards to provide actionable insights to business stakeholders. Train users on how to create their reports and dashboards to empower self-service analytics.
• Project Management: Lead Salesforce-related projects, including planning, scheduling, and coordinating with internal teams and external consultants. Ensure projects are delivered on time and within budget while meeting business requirements.
• Continuous Learning: Stay abreast of new Salesforce features and technologies, attending training sessions and webinars as necessary. Evaluate and recommend new tools or integrations that could benefit the organization.
• Change Management: Manage the change control process for Salesforce, including the evaluation, scope, and deployment of new updates or enhancements. Ensure a smooth transition for users with minimal disruption to business operations.

Qualifications:

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• Salesforce Administrator Certification (ADM 201) required; advanced certifications are a plus.
• 3+ years of experience as a Salesforce Administrator in a similar environment.
• Strong understanding of Salesforce best practices and functionality.
• Proficient with Salesforce customization tools, such as Process Builder, Flow, and Workflows.
• Experience with Salesforce data tools (Data Loader, Excel Connector, DemandTools, etc.).
• Excellent problem-solving capabilities and the ability to manage multiple projects simultaneously.
• Strong communication skills and the ability to work collaboratively across different teams.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion