Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
We are looking for a strong candidate to cover the Role of Sales Support Representative responsible to support end-user customers, as related to our Aftermarket Parts offering. The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Com Ops, Engineering and other departments to respond to inquiries related to pump part pricing. The position works with the Com Ops and sales in driving key initiatives and helping Flowserve to achieve its goals and maximize AM sales bookings and opportunity pipelines.
Responsibilities & Requirements:
Preparation of quotations and processing of orders through SAP
Independent coordination and clarification of commercial and technical questions within the scope of quotation and order processing between the sales and technical departments
Determination of cost estimates
Customer focused and driven for results in a fast-paced environment
Understanding engineering standards, knowledge on reading drawings, bill of materials, spare markings
Independent working abilities under given guidelines
Interpersonal skills and strong communication skills, written and verbal, across different channels and audiences
Strong Commercial knowledge and attention to details
Fundamental understanding of pump parts to best drive solutions to our valued end user customers.
Other duties as required
Key performance indicators:
Ensures on-time performance of assigned tasks.
Provides part pricing to Com Ops with accuracy.
Provide responses to internal and external customer feedback.
Knowledge, Skills and Abilities
Engineering Degree in Mechanical/Production discipline) with 2+ years of experience in engineering industries. Those who are certified with an engineering diploma (3 years course) and pursuing engineering graduation can also apply.
Strong team building, organization, administration, communication, problem solving, influencing, and facilitating skills is required to manage.
Experience in CPQ tools (Configure, Price, Quote) tools and SAP
Fluency in Verbal and Written "English" communication.
Proficiency in basic IT tools such as Windows, MS-Office products, PLM and other related tools
Taking ownership of actions, initiating things for process betterment and passion towards learning and mentoring
This job description is no way states or implies that these are the only duties to be performed by this employee. He / She will be required to follow any other instructions upon the request of his / her reporting Manager, Site leader and Functional leader.
Req ID : R-12478
Job Family Group : Sales
Job Family : SA Sales Support
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
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