Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.
Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.
Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.
The Order Desk Associate Manager is responsible for providing subject matter advice for Sales Order Processing activities and will utilize deep knowledge of retail operations to meet sales plans in order to meet Dyson's business objectives. In the role, the Lead will act as an escalation point for order process issues, identify, and implement process efficiencies, assume responsibility for post goods issue resolutions for both Indirect and Direct; and will remove data related blockers for order processing. The lead will need to be hands-on and capable of executing order processing tasks as well.
Responsibilities:
Order Management Standard Operating Procedures
- Own team process documentation and maintenance
- Monitors the status of Sales Order Processing activities to identify problem areas and adapts procedures to improve the overall performance of the team.
- Develops problem solving guidelines, checklists, or other materials to assist order analysts to respond to inquiries that are recurring or routine.
- Provide guidance and training to teams on more complex, escalated internal inquiries on product availability, prices, delivery times, and the status of orders.
- Investigates, analyzes, and leads cross-functional problem-resolution and improvement initiatives within Dyson entities and external customers.
- Analyze order inquiries to identify recurring problems, recommend solutions, and identify where order management processes can be improved.
- Work closely with Sales team to determine options and best solution for problematic orders.
- Communicate with the Market supply chain team to understand receipt planning and allocation figures to ensure inventory shortages.
- Work with Dyson internal teams to identify and resolve issues resulting from customer, item, or pricing.
Reporting
- Maintain list of SKUs on allocation and Channel Approval
- Create daily suite of reports to drive allocation decisions.
Post Goods Issue (PGI)
- Own resolution of daily post goods issue failures
- Coordinate with Inventory Control and Logistics, Direct SOP teams for resolution of failures.
Requirements:
- Bachelor’s / Master’s degree required.
- Comfortable to work in night shift (9 PM to 6 AM)
- US B1/B2 Visa good to have
- A proven experience of 10+ years in similar role in other organization.
- Experience with SAP S4 Hana is a must.
- EDI experience preferred.
- Experience in consumer products goods company strongly preferred.
- Strong customer focus with a sensitivity to customer needs
- Knowledge/proficiency in Microsoft Excel required.
- Strong analytical and problem-solving skills.
- High level of attention to detail and accuracy
- Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
- Working in a fast-paced team environment with high volume activities and changing priorities.
- Comfortable in a multi-cultural work environment and working with virtual teams.
- Gets the answer by thinking hard – detail and patterns; sees opportunity where others see problems.
- Makes the right decisions with long term, commercial thinking.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
