SAFE (Service Assurance, Fulfilment, Enablement) Analyst

Location: Remote

Overview

The role of a SAFE Analyst is to provide administrative support to the SAFE Management team, ensuring the successful delivery of projects, automation initiatives, and process implementation. The SAFE team are primarily responsible for providing a supportive and functional environment to the Services Delivery Team, whilst leading initiatives to improve processes, increase efficiency, and introduce automation.

Essential Functions and Key Responsibilities

The SAFE Analyst is responsible for the following;

• Coordination of pre-sales RFP’s (obtaining quotes from partners and comparative analysis)
• Overall administrative support to SAFE Management.
• Maintenance of customer address record.
• Maintenance of partner records (supporting partner contracts management, SoW, etc.)
• Creation and maintenance of existing Power Bi reports.
• Creation of SAFE process documentation.
• Reporting weekly updates to SAFE Management.
• General business operational support.

Position Requirements

• English (Written, oral).
• General business acumen to support SAFE and the Service Delivery Team.
• Microsoft Office proficient.
• Budgeting, financial, and negotiation knowledge.
• Strong communications skills.
• Strong attention to detail.
• Strategic planning, task management, and methodical thinking.
• Telecommunications knowledge/experience
• Being a team player is paramount.

Desirable Skills

• SharePoint 365 experience (Must have)
• Scrum (Good to have)
• Power BI (must have)
• Project Management (Good to have)
• Telecom Experience or Knowledge (must have)
• RFP Experience or knowledge (must have)
• English language “written & verbal” (must have)

Location: Remote

Timezone: The candidate will with the UK timezone and work calendar