Rubrik Engineer - L3This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do:
- Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for Backup related processes.
- The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed Rubrik backup operations and, when necessary, to return systems to operational status.
- The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.
- Supporting and troubleshooting Rubrik backup, recovery and archiving in a large, complex and widely distributed environment.
- Analyzing daily backup failures, identifying root cause and resolving issues systematically to bring Backup success rate close to 100%
- Provide status and progress reports for Rubrik backup environment related activities and tasks on regular/periodic basis.
- Plan and implement best practices for backup solutions.
- Proactive measures to ensure adequate storage capacity is available.
- Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts.
- Perform configuration changes as per design and build.
- Capability to upgrade Rubrik software across different versions and regular patching of Rubrik environment.
- Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills
- Independently diagnose and resolve problems within our sphere of the customer environment
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
- Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices
- Research, troubleshoot and resolve escalated customer issues
- Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy
- Ensure proper recording and closure of all issues
- Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams
- Contribute Rubrik technical content to leading Deployment Guides, Knowledge Base, FAQ’s etc..
What you need to bring:
- Professional degree or equivalent experience and 7 - 10 years related IT experience.
- Hands on experience, a minimum 5 years, in Operations and Support on Backup applications: Rubrik.
- Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, Cloud backup software etc., including log analysis.
- General knowledge of networking concepts and iSCSI protocol.
- Basic knowledge & understanding of different types of Rubrik Backup failures, resolving them in collaboration with Rubrik support.
- Understanding of engaging Rubrik support and escalation on Rubrik issues.
Must Have
- At least 05 years of Enterprise Backup (Rubrik preferred, Commvault, Data Protector) troubleshooting or Administration experience
- Network fundamental
- Concepts of Enterprise Backup solution: Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting.
- Understanding of Tape rotation and Tape management on Physical Tap Libraries in Backup environment.
- D2D and/or Physical Library Backup Products – StoreOnce, MSL Tape Libraries or equivalent.
- At least one Operating system
- 3+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administration
- Must have outstanding problem-solving skills
- Must have good technical knowledge of vmware, linux, Kubernetes, Google cloud platform, Aws and azure. Office 365 api, database knowledge preferably MSQL, Scripting Knowledge (Python, Perl…)
- Automation skills, Micro services architecture
- SaaS systems, managing apps on clouds
- Knowledge and hands on experience on cloud deployments.
- Willingness to learn and adapt to the entire technology stack
- Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
Preferable:
- Knowledge of Remote Support and Remote monitoring processes and concepts
- Tools Knowledge on Service Now
- ITIL Certified.
Certifications:
- Ideal candidate will be trained & certified in Rubrik (or any Enterprise Backup application). Additional understanding of Data Protector , Commvault or other enterprise backup software preferred
Technical Skills:
S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.
Candidate should have excellent technical communication skills both verbal and written.
Interpersonal Skills:
- Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
- Exceptional Customer service skills, mindset & attitude.
- Be professional in all modes of interaction with our internal & external customers.
- Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
- Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
- Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively.
- The candidate must collaborate with other teams and individuals within the organization
- Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
- Actively listen and confirm problem details showing empathy for urgent situations
- Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Services
Job Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
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