RR-0079623 - Sr Analyst I Infrastructure Services

Job Description:

• Responsible to provide high end Technical & Project based support & consultation for Office365 Cloud services.
• The candidate will be required to architect, design and implement solutions using different

services & solutions offered by MS Office365 package.

• Handle Tier 3 operations for all Office365 workloads majorly:
  • Exchange Online
  • SharePoint Online
  • Microsoft Teams
  • Security & Compliance
• Help Tier 1 & 2 resources to address the Office365 related issues.
• Troubleshooting the advanced Office365 issues and performing call backs ensuring issues
• are resolved in the defined SLA & appropriate solution is provided to the customer.
• Will be responsible for updating, sharing daily, weekly & monthly Office365 related tickets tracker & analysis.
• Resolving any global cross-functional or work-team issues
• Defining key management routines and governance strategy to ensure effective business

process execution.

• Reporting and trending on the effectiveness of the solutions and standards
• Initiate improvements in tools, ticket scoping, requirements gathering, processes, & people
• Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Office365 related tickets.
• Understanding Office365 support priorities and objectives and taking an active role in
• accomplishing them.
• Should be able to use & provide advanced tools for Office365 issues diagnosis &
• troubleshooting
• Responsible for handling individual projects related to new implementations, improvisations. or migrations to Office365 from multiple source platforms.

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