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Company DescriptionGrand Mercure Vadodara Surya Palace, a premier hotel boasting 146 luxurious rooms and a prime location at the heart of city. Grand Mercure Vadodara Surya Palace is Accor's first luxury business hotel in the heart of Vadodara. The hotel boasts of the largest number of rooms and flexible banquet space of up to 19,000 sq. ft. totally with multiple breakout halls. The Grand Mercure Vadodara Surya Palace hotel is ideal for big weddings and corporate events and conferences alike. The hotel is a mere 2 min drive from the railway station and 10 min drive from the airport. The world's tallest statue - Statue of Unity is a 90 min drive. UNESCO site - Champaner is 50km. The hotel is strategically located at Sayajigunj & is well connected with major industrial zones in Halol, Savli, Makarpura, Jambusar, Karjan, Nandesari. UNESCO world heritage site - Champaner & Pavagadh is 50km and Laxmi Vilas Palace is a 5 min. drive. Street shopping areas like Juna bazaar and Khanderao market within a close drive from the hotel. Well-known hospitals like Sterling, HCG Cancer Centre, Sunshine Global, Baroda Heart and others are within 15 mins driving distance from the hotel.For More details please visit : Hotel in Vadodara - Grand Mercure Vadodara Surya Palace - ALL (accor.com)Job DescriptionWe are seeking a highly organized and customer-focused Rooms Division Manager to join our team in Vadodara, India. As a key member of our management team, you will oversee all aspects of the rooms division, ensuring exceptional service standards and operational efficiency.Develop and implement strategies to maintain and improve overall service standardsCreate and foster a performance-driven culture that meets the business objectives of key stakeholdersOversee quality control of product and service delivery within the rooms divisionAnalyze department performance metrics and implement improvements as neededCollaborate with other department heads to ensure seamless guest experiencesManage budgets, forecasts, and financial performance of the rooms divisionTrain, mentor, and develop staff to maintain high standards of guest serviceHandle guest complaints and resolve issues promptly and professionallyEnsure compliance with all safety and security proceduresQualificationsBachelor's degree in Hospitality Management or related fieldMinimum 1 year in the same role or minimum of 3 years' experience as a Front Office Manager in international premium and luxury brand hotelsProven track record of strong people leadership skills and ability to manage a multi-skilled teamExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesIn-depth knowledge of hospitality industry standards and best practicesAbility to work flexible hours, including evenings, weekends, and holidaysDemonstrated commitment to delivering exceptional customer serviceFluency in English; knowledge of additional languages is a plus
