الوصف الوظيفي
Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitalityis a work of heart,Join us and become a Heartist®.Job DescriptionWe are seeking a highly organized and customer-focused Rooms Division Manager to join our team in Mysuru, India. As a key member of our management team, you will oversee all aspects of the rooms division, ensuring exceptional service standards and operational efficiency.Lead and manage all sections of the Front Office, including reception, concierge, and housekeeping departmentsDevelop and implement strategies to maintain and improve overall service standardsCreate and foster a performance-driven culture that meets the business objectives of key stakeholdersOversee quality control of product and service delivery within the rooms divisionAnalyze department performance metrics and implement improvements as neededCollaborate with other department heads to ensure seamless guest experiencesManage budgets, forecasts, and financial performance of the rooms divisionTrain, mentor, and develop staff to maintain high standards of customer serviceHandle guest complaints and resolve issues promptly and professionallyEnsure compliance with all safety and security proceduresQualificationsBachelor's degree in Hospitality Management or related fieldMinimum of 3 years' experience as a Front Office Manager in international premium and luxury brand hotelsProven track record of strong people leadership skills and ability to manage a multi-skilled teamProficiency in Opera Property Management System (PMS), with cloud-based Opera experience preferredExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesIn-depth knowledge of hospitality industry standards and best practicesAbility to work flexible hours, including evenings, weekends, and holidaysDemonstrated commitment to delivering exceptional customer serviceProficiency in Microsoft Office suite and other relevant hotel management softwareFluency in English; knowledge of additional languages is a plusAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
