Are you interested in being part of a high visibility, strategic team focused on improving the customer experience? The Regulatory Intelligence Safety and Compliance team protects customers from products that are unsafe, illegal, illegally marketed, controversial or otherwise in violation of Amazon's policies while enabling our Selling Partners to offer their broadest selection of safe and compliant products.
We are seeking an experienced Risk Manager to build out a new strategic program that will partner with product experts and industry leaders to identify new or emerging risks to customer trust.
Key job responsibilities
The successful candidate should have strong business, communication, and writing skills, proven ability to drive solutions to mitigate risk, and be capable of working independently in an ambiguous environment.
The successful candidate will also:
Develop and implement novel solutions to triage and investigate risk reports from product experts
Partner with external industry leaders and product experts
Collaborate across cross functional teams – legal, operations, business, finance, data, and tech teams to continuously improve the program
Deep Dive industry and expert reports of potential emerging risks
Provide data-driven and actionable insights to senior stakeholders to influence roadmaps and align on solutions
Plan and conduct periodic business reviews with leadership team
Embrace the use of data analytics to drive solutions, track improvements and reduce costs to serve
Manage several projects simultaneously with precision and accuracy
Develop key metrics and performance indicators to track progress against business objectives and measure results
About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- Ability to dive deep into large data sets and identify insights
- Knowledge of Microsoft Office products and applications at an advanced level
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Experience with SQL and Excel
- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
- Experience with research and investigation skills or equivalent