Revenue Account Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role: 

• Perform risk-based contract reviews ensuring products and related terms are properly reflected in our ERP reporting systems.
• Collaborate with the FP&A and Sales Finance group on revenue / SaaS metrics forecast and projections.
• Identify needs and create training on revenue recognition rules and policies to partners (Go-To-Market Deals Finance, Sales, Deal Desk, Legal and Sales Ops) and any other departments.
• Prepare revenue accounting memos in compliance with US GAAP
• Contribute to revenue policy definition and improvement, with a particular focus on enabling application across cross-functional teams.
• Partner with team members across multiple offices and other partners (Finance, Legal, IT, and Sales Ops) while monitoring relevant US GAAP and SEC developments to ensure accurate Revenue Accounting.
• Implement controls and evaluate actions required for compliance with ServiceNow revenue recognition process.
• Identify and implement process improvements, especially by leveraging new technologies such as AI.
• Complete required month-end close activities like accounting, reconciliations & reporting around revenue close.
• Ensure SOX compliance & support Audits.
• Work with a multi-national team, collaborating to promote efficiency, effectiveness, and teamwork.

To be successful in this role you have:

• 5+ years of experience with a background in a Big 4 public accounting firm (consulting) or Revenue background in contract reviews within SAAS based multinational companies preferred.
• An active CA or CPA designation and industry accounting experience preferred.
• Strong technical accounting knowledge / ASC 606 / Revenue accounting knowledge preferred
• Working knowledge of current literature related to ASC 606.
• Strong organizational skills and detail-oriented self-starter with the ability to work independently to meet deadlines.
• Ability to work within a team to expedite completion of projects with other teams including FP&A, Sales, Marketing, and Information Systems.
• Experience with MS Office software including Excel, Word, and PowerPoint.
• Experience with SAP is preferred.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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