Resident Engineer - Delhi

Job Description

Role: Resident Engineer

Job Location: Delhi, India

Experience : 5 – 10 years

Works as part of a team, to provide product specific expertise in support of the customer's operational requirements.

CRITERIA and REQUIREMENTS

KNOWLEDGE

• Maintains expert knowledge of concepts, practices, and procedures within a particular field.  
• Has wide-ranging experience, product-specific knowledge, and expertise.
• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Has third party product operational experience.

JOB COMPLEXITY

• Works as an operational resource, typically as part of a team, to provide product specific expertise in support of the customer's operational or engineering requirements.   
• Works closely with customer and Juniper Technical Assistance Center to resolve issues.
• Acts as a customer technical liaison for Juniper Networks support and development teams.
• Supports interviews of new Resident Engineers and the development of processes and procedures to help the Resident Engineer team to improve.
• Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors.
• Assists in the development and testing of new features and services.
• Exercises good judgment in selecting methods and techniques for obtaining solutions.
• Networks with senior internal and external personnel in own area of expertise to expand knowledge base.

SUPERVISION

• Receives technical direction from multiple contributors.
• Exercises a degree of creativity and latitude.

EXPERIENCE

• Typically requires 5-10 years of related experience.
• JNCIS-ENT, JNCIS-SP , JNCIP-ENT , JNCIP-SP or equivalent.
• Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.

OTHER JOB SPECIFICATIONS

• Excellent engineering troubleshooting skills.
• Strong communication and interpersonal skills.
• Strong presentation skills.

POSITION REQUIREMENTS

• Located on-site with the customer in NCR, India.
• Minimal travel outside of NCR.
• Work within the customer’s NOC team providing industry leading technical services to both the customer and partner
• Hold design and information gathering workshops with the customer to understand the existing network design and technical requirements.
• Understand the customer’s organisational structure and become familiar with the network implementation, support processes and procedures.
• Carry out testing of new features and functionality required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network.
• Test patches and fixes to software to ensure that they are implemented and functioning correctly in the live network.
• Troubleshoot equipment and network problems and to track JTAC critical (P1/P2) cases through to problem resolution.
• Produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
• Hold technology workshops with the customer to discuss equipment and network problems, provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Train the customer’s design, implementation and support personnel to configure and operate Juniper Networks products.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.
• Develop secondary skills in other products in the Juniper product portfolio.
• The ideal candidate for this role must be able to demonstrate the following skills:
  • JNCIS-ENT, JNCIS-SP, JNCIP-ENT, JNCIP-SP
  • In Hand Experience on Juniper Products and command line
  • In-depth knowledge of Routing Protocols, Switching Networks & hands on troubleshooting of complex networks.
  • In-depth knowledge of Layer-2 and -3 VPNs and MPLS applications
  • In-depth knowledge of Juniper Networks MX , SRX and EX-series architectures
  • In depth knowledge of redundancy mechanisms
  • Knowledge/experience of programming/Scripting (e.g. SLAX,Python)
  • Ability to provide proactive enhancements to operational processes and procedures and integrate into the customer’s existing network management architecture

EXPECTATIONS and CAPABILITIES

Analyze Information

• Gathers and analyzes the most critical information needed to understand problems.
• Analyzes problems and issues from different points of view.
• Readily recognizes problems requiring attention.
• Breaks down problems into manageable components.
• Determines the root causes of problems and issues.

Demonstrate Professional Judgment

• Applies accurate logic and common sense in coming to conclusions.
• Chooses courses of action that are consistent with policies, procedures, and rules.
• Recognizes the implications and risks of actions and decisions.
• Makes timely decisions on problems/issues requiring immediate attention.

Understand Quantitative Data

• Demonstrates an understanding of the use and interpretation of key quantitative/financial measures.
• Draws accurate conclusions from quantitative information.
• Uses quantitative information to guide actions and performance.

Address Customer Needs

• Asks questions to accurately identify customer requirements, expectations and needs.
• Seeks feedback from customers.
• Addresses customer needs by involving the right people (resources) at the right time.
• Follows up with customers to ensure problems are solved.
• Meets or exceeds customer service needs, and reports barriers.

 Support the Execution

• Asks questions to ensure has the information needed to carry out work.
• Prioritizes and balances time and actions to ensure results are achieved.
• Holds self accountable for complying with policies, procedures, and work requirements.

Achieve Expected Results

• Takes timely action to address important issues.
• Shows strong commitment to achieving meaningful results.
• Puts in persistent efforts to accomplish desired result.
• Pursues initiatives/efforts to successful completion and closure.

Support Performance Improvement

• Identifies and suggests processes and practice improvement ideas.
• Uses appropriate metrics and data to monitor and improve processes and practices.
• Ensures that outputs, products and services are of high quality.
• Makes suggestions to address problems and process breakdowns.

Use Professional Communication

• Listens carefully and attentively to others’ opinions and ideas.
• Communicates information clearly, concisely, and professionally.
• Provides appropriate level of detail in communications.
• Writes reports, documentation, and other written information clearly and thoroughly.
• Prepares and delivers coherent and credible presentations.
• Provides timely, relevant information to those who need it.

Build Relationships

• Builds relationships with people throughout the organization.
• Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.
• Builds relationships by identifying and talking about common interests and priorities.
• Remains positive and respectful even in difficult situations.
• Appropriately involves others when issues affect them.

Demonstrate Integrity

• Does not cover up problems or blame others for mistakes.
• Follows through on commitments.
• Is honest and direct in dealing with people.
• Acts in accordance with stated policies and practices and completes related training.
• Does not disclose confidential information.

Adapt and Learn

• Recovers quickly from problems and setbacks.
• Demonstrates adaptability to changing needs, priorities or opportunities.
• Seeks opportunities to acquire new knowledge and skills.
• Invites and incorporate