Research Scientist/Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Work on the back-end / AI facets of complex solutions, with particular emphasis on Automatic Language Processing (NLP).
• Participate in the architecture, development, testing, deployment, operation, maintenance and improvement of tools, libraries, frameworks , platform and full stack software solutions .
• Contribute to the design, implementation and operation of user-friendly and scalable APIs and microservices around AI technologies.
• Participate in the evaluation and selection of an appropriate technological platform, frameworks and deployment architecture for each problem to be solved.
• Adopt and promote continuous delivery, AI and UX foremost, iterative development (YAGNI) and other best practices and principles in SaaS. 
• Solve large and complex software problems by providing innovative solutions that help the pharmaceutical industry benefit from software solutions and AI.
• Collaborate in the development of B2B products that will transform the way large companies operate by supporting them, one step at a time, towards the adoption of cutting-edge technologies.

To be successful in this role you have:

• At least 2+ years of experience working on AI projects involving automatic language processing technologies .
• Open-mindedness and a desire to learn and use the best languages ​​and technologies to solve a given problem.
• Concrete and effective approach.
• Experience and mastery of scientific programming and relevant libraries in your field: Theano, TensorFlow, NumPy, R, etc.
• Experience with Python.
• Experience in developing automated tests; work experience in a context of continuous integration.
• Experience in continuous delivery of large scale microservices based cloud solutions in a DevOps culture.
• Experience with Docker, Kubernetes and other containerized systems, as well as associated automation tools, is considered an asset.
• Experience with version management tools like Git is considered an asset.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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