PurposeSupervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department.
Special Requirements
Major Responsibilities
General
1.Is directly responsible for the day to day key processes in his/her area of work
2.Assists his/her supervisor in executing the day to day operational requirements
3.Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
4.Attends all scheduled training sessions
5.Actively offers operational, employee and customer (internal and external) related feedback to management
6.Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
7.Adheres to the hotel's code of conduct and grooming & hygiene standards
8.Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
9.Actively participates in briefings and meetings
10.Maintains a clean and orderly work area and promotes a safe working environment
11.Performs any additional duties as assigned
DUTIES AND RESPONSIBILITIES:
1.Checking all Arrival rooms and clear them as per set standard of organization.
2.Planning and working closely with maintenance team on daily basis on all check out room and also planning for preventive maintenance.
3.Handling daily laundry operation, guest laundry operation and report and records of consumption of chemicals.
4.Ensuring rooms are taken under maintenance for deep cleaning, weekly cleaning and quarterly cleaning to upkeep guest room and public area standard and upkeep.
5.Responsible for cleanliness, orderliness and appearance of the entire Hotel.
6.Ensure that rooms are made as per company standard.
7.Prepare Annual Housekeeping Budget.
8.Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
9.Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
10.Pay particular attention while organizing pest eradication activities.
11.Develop and implement Housekeeping systems and procedures
12.Prepare reports for management information.
13.Assist Purchase department in selecting suppliers for items related to Housekeeping.
14.Plan, control and supervise Horticultural activities.
15.Attending and resolving guest complaints.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.