الوصف الوظيفي
JD OPERATIONS MANAGER:Should have an excellent level of commercial awareness and can build and maintain relationshipswith internal and external guests.Also responsible for highlighting short/medium/long-term issues to the General Manager / MD andhelping formulate solutions.The Operations Manager is also required to assist in the preparation of the annual budgeting andmonthly forecasting processesOPERATIONS MANAGER DUTIES AND RESPONSIBILITIES:1. Taking Care of the Mudhouse project that is 100mts away from main Paatlidun campus2.Ensuring 100% guest satisfaction.3.Fully responsible for all aspects of all departments4. Support and work with all Head of Departments in all aspects of running this hotel5.Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.6.Overlook Front office and Food & beverage operation on daily basis7. Conduct regular operations team meetings with all the HOD daily/ weekly to discuss routine operational matters, sales targets,GSTS feedback action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent toGM/Management.8.Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GM guidance is to be taken wherever required.9. Monitor the purchase/indent / requestions of each department,the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).10. Closely working with head of department ,inspecting the stores(F & B / Kitchen / Housekeeping / Security) to check the stock in hand (quality, par stock levels,expiry, etc) with the F & BManager and chef.11.Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HOPurchase.12.Inspecting all departments for SOP implementation13.Inspecting all arrival rooms and guest areas for their upkeep and maintenance.14. Inspecting all departments with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hospitality culture15.Monitor the co-ordination between all departments for smooth & efficient operations16. Assessing and reviewing customer satisfaction and service recovery process.17.Meet all dept. heads to review & train the staff to upkeep the human capital.18. Identifying staff learning needs and assisting with development19.Providing timely and constructive feedback to all direct reports as and when required either formally or informally20. Conduct weekly / Daily meetings with Head of department for day to day operation and plan of action.21.Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization22.Be available on call 24 hours a day to resolve any urgent problems or emergencies.23 . Responsible for the overall management of the operation of the hotel.24.Responsible to adopt long working hours and break shifts as and when required in operation.REPORTS TO: General Manager / ManagementPREREQUISITES:Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Workingwith colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellentcommunication skills, and be motivated and professional in appearance and presentation.EDUCATION:A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor’s degreeand/or diploma in hotel or another related field.Computer Knowledge, MS Office. Experience in Property ManagementSoftware and Revenue Management Systems is desired.EXPERIENCE:Minimum 7+ years’ work experience in a 4 to 5 Star Hotel as aDeputy Manager, Asst. Operations Manager or Hotel Manager.Salary: 1 Lac/month, NegotiableFood and accommodation will be taken care of.
