Release Manager

About Eurofins

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. 

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

TITLE: Release and Deployment Manager

REPORTING TO (FUNCTIONAL): Service Delivery Manager

GEOGRAPHICAL REPORTING LOCATION: Bangalore, India

WORKING LOCATION: Bangalore, India

Eurofins is looking for an experienced Release and Deployment Manager to implement efficient procedures for the distribution and installation of changes to IT systems across multiple release environments, and with providing IT service and initial business functional support. This position is responsible for the cross-technology domain release and deployment management, and to ensure full coordination of release activities.

The individual will be a cooperative team player working closely with the Service Delivery Manager and various other IT teams, for designing the rollout plans and all other release essentials, to effectively deliver releases as necessitated by the business.

MAIN ASSIGNMENTS:

• Perform release program activities and functions as an expert in Release and Deployment Management, following established Release and Deployment Management processes and policies.
• Act as a major liaison between Development team, Test team, Infrastructure teams and the other domain-specific resources, for assimilating the information, and to manage the schedules, communication and expectations in an appropriate manner.
•  Provide early life support to the customers for a limited time period after rolling out to production, in order to ensure smooth transition to the Operations teams for production support.
• Act as the gatekeeper to the release and deployment process, ensuring consistency in policies and operational procedures, release, testing and production environment validation.
• Ensure that all the Release and Deployment Management process related documents are maintained and kept up to date.
•  Prepare, plan and anticipate release program activities and involve in Infra related transversal topics and efficiently optimize costs.

OTHER ASSIGNMENTS:

•  Operate at review level, consistently interacting with IT and line-of-business senior management.
•  Work closely with other Release and Deployment Managers and act as a backup when necessary.
•  Provide expertise input for continuous process improvement.

REQUIRED PROFILE:

• Minimum 8 years of professional IT industry experience with at least 2 to 3 years past working experience as a Release and Deployment Manager.
• Oversee a team of 6 members ensuring successful delivery.
• Conduct daily stand-up meetings to review progress, address blockers, and set priorities.
• Track team progress, provide feedback, and recognize achievements.
• Identify and resolve issues or escalate to higher management for support.
• Set and review team goals aligned with program objectives.
• Facilitate collaboration through meetings and channels for smooth deployment.
• Delegate tasks based on team strengths and resolve conflicts constructively.
• Assess workflows for improvements and implement changes.
• Deploy releases from Dev team into ITQA platform, facilitating QA testing.
• Design deployment templates, smoke, and sanity test templates.
• Manage UAT and staging deployments, obtain business signoffs, and plan maintenance activities.
• Candidate with good knowledge of SQL/ Data Query Language would have an advantage in the selection process.

PERFORMANCE APPRAISAL CRITERIA:

Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining

PROGRAM OVERVIEW (EOL):

Eurofins OnLine (EOL) is a web-based application, allowing customers to manage their data online and to communicate easily with Eurofins laboratories. EOL helps Eurofins reduce lab transaction costs and improve customer satisfaction by providing higher quality services.

EOL addresses the following needs:

•  Order registration (register samples to be sent for analyses)
•  Show results (collect test results & certificates)
•  Produce high value reporting (provide customised reports)

Consistent with Eurofins high growth rate and the ever-growing reliance of the business on electronic interfaces with customers, EOL is undergoing significant enhancements to support Mobile apps and B2B through the eCommerce program.

BE Computer Science/MCA or any other Bachelor’s degree with the right experience.