Release & Deployment Co-ordinator

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Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done.

Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re committed to fostering a strong sense of belonging and a place where you can bring your true self to work.

Our uniqueness is that we truly value yours. We’re an award winning organisation due to our strong people first focus. This includes Top Employer™ and Great Place To Work™ accreditations.

Learn more at www.experianplc.com

The UKI Release and Deployment co-ordinator is responsible for executing the Release & Deployment process for a release, coordinating the release-lifecycle end-to-end. This involves improving the effectiveness, efficiency, performance and vulnerability of the Release and Deployment process.

The UKI Release and Deployment function works collaboratively with all participants in software development projects and is supportive of developers and the environment management teams as they set up their build dev/test environments.

Ultimately, the Release Manager is accountable for the delivery of the Release & Deployment Process, and so supporting the delivery of the end-to-end service in line with SLAs & KPIs.

Key Responsibilities/Activities

• Execute and manage specific escalation activities in the Release and Deployment Management process, providing regular feedback to the Release and Deployment Management Process Owner
• Periodically auditing the quality of change orders (COs) and the quality of TIR (including accurate source of change fields, coverage of configuration items and accuracy of environments) 
• Review and validate that all required actions have been accomplished and that the necessary documentation has been provided in the release record for each phase of the release cycle
• Manage risks and resolve issues that affect the release scope, schedule and/or quality
• Manage relationships and coordinate work between different teams at different locations
• Analysing Release Schedules and producing MI (Management Information) Metrics
• Ensure visibility of all scheduled deployments into production
• Maintain an active Release Schedule, providing visibility of all UK&I planned releases that ties in with change order OLA’s
• Continually work towards making improvements in the Release and Deployment Management process
• Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists
• Ensure that KPIs are reported on and their targets met
• Initiate follow-up actions to correct any problems or inefficiencies during the Release and Deployment Management process, and highlight any issues or improvement ideas to the Release and Deployment Management Process owner
• Attends Demand Review on request of Release Manager and Reviews Service Acceptance Records to gather new Release information
• Govern resolution of process issues involving internal support groups, vendors, suppliers, customers and manage any roadblocks
• When required, update and maintain the Release Schedule
• When required, participate in CAB meetings to discuss the release scope and/or roadblocks and provide approval for changes to be implemented in the UAT and Production environments
• Attends and contributes to a formal Post-Implementation Review when requested by Change Management
• Attends STGB meetings to approve release and/or service into LIVE

• Builds long-term relationships with internal colleagues
• Broadly skilled in information and communications technology
• Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations
• Ability to work independently and take decisions where necessary
• Successful delivery against commitments and deadlines
• Promotes and supports standardization and continuous improvement
• Demonstrates leadership skills
• Uses experience to make informed decisions on selection and execution of all relevant approaches across a wide field, either in a management or advisory capacity
• Demonstrates a good understanding of the relationship of own specialization or area of responsibility to the employing organization as a whole and takes customer requirements fully into account when making proposals and/or carrying out work
• Calls team members to account, even in complex or sensitive situations
• Facilitates discussion and compromise to establish agreed decisions and actions
• Effectively motivates other members of the team
• Ensures that other members of the team are sufficiently informed
• Demonstrates a clear commitment to delivery
• Demonstrates responsibility for reaching agreed targets
• Calls others to account, when necessary, on failing to achieve an agreed result
• Continually measures progress against targets and deadlines in addition to quality standards
• Always considers the impact of decisions and actions on the customer
• Effectively manages customer expectations
• Detailed knowledge of the theory and operation aspects of their process
• Minimum 3 years ITIL Operational experience in the process
• Understanding of the Experian organization
• Competent with Microsoft Office, Microsoft Excel, Microsoft Word and reporting / analytical tools
• Competent in specific Service Management toolset usage including Knowledge Base
• Excellent knowledge of overall business management principles
• Well-developed personal organisation and time management
• ITIL V3 or V4 Foundational qualifications (Other ITIL V3 Lifecycle or Capability Qualification would be desirable)
• Relevant IT qualifications

Our uniqueness is that we truly value yours. From India, across Asia to Japan and down to Australia, our 1800 people are what make our business special. Experian's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, development, innovation, collaboration, wellness, reward & recognition, volunteering... That's why we're an award winning organisation for our people-first practices, something we’re very proud of. 

Experian Careers - Creating a better tomorrow together

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