Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Job description
We are hiring a Customer Success Manager to join our EMEA Digital Media Customer Success team. You will act as a trusted advisor to our customers and build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realise value from their investment.
The candidate we are seeking is focused, organised and highly motivated with an understanding of Adobe Creative Cloud & Document cloud solutions to manage the partnership between Adobe and our enterprise customers in EMEA. The Customer success manager will be working directly with our customers to understand business and technical requirements. We develop solutions to ensure success!
Worker Type: Full time
Office Location: Bangalore
Key responsibilities
In this role, you will be responsible for:
· Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe Creative and document cloud product & services.
· Lead customer discovery - uncovering customer pain points & creative gap analysis, mapping workflows and aligning Adobe solutions to solve key business challenges whilst work with extended Adobe team to help customers realise the potential of their investment.
· Technical Expertise: Demonstrating a deep understanding of the Digital media products and its technical aspects, including API integration use cases, understanding customer use cases, and recommending solutions.
· Product Adoption & account health: Assisting customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and maximizing the value they derive from it.
· Business Acumen: Having a strong understanding of the customer's business goals, challenges, and industry trends and leveraging that knowledge to provide strategic guidance and align the product with their objectives.
· Product Feedback and Enhancement: Gathering customer feedback, analyzing trends, and providing valuable insights to the product development team to drive continuous improvement and enhance the product's features and functionality.
· Renewals and Expansion: Managing the renewal process by engaging with customers to ensure a successful renewal. Identifying opportunities for upselling and cross-selling products or additional features to existing customers, working closely with the sales team to drive revenue growth, and advocating for the product's value proposition.
· Proficiency in delivering seamless presentations for Quarterly business reviews (QBR), Strategic Business Reviews (SBRs), conducting webinars, Adobe days, creative Jams , Training sessions, product demos covering API offerings, and sharing Best Practices with new and existing customers.
What you need to succeed
· 5+ years relevant work experience within Customer Success and working with large Commercial Enterprise customers in APAC
· Strong communication and interpersonal skills with proven results working as a trusted advisor to drive business value for clients.
· Experience with Adobe’s Creative Cloud and Document Cloud (Digital Media) Solutions
· Ability to prioritize, multi-task, and perform effectively under pressure with exceptional presentation, process-oriented mindset and communication skills (both verbal and written)
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