Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:http://www.WabtecCorp.com.
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
- Key missions of the position:
Generate Prospects, Achieve Order intake in line with the budget, Payment collection, Customer Engagement & Customer Satisfaction.
Main responsibilities:
- Define and develop services commercial plan to achieve YoY growth by implementing appealing selling strategies and analysing market trends.
- Supervise, support, coach, and animate services sales managers * Collection team within the assigned Region.
- Review business pipeline/opportunities with sales teams to elaborate capture plans.
- Guide sales team to develop partnering approach with customers to understand their business needs and objectives.
- Coach teams to effectively communicate our value proposition through proposals and presentations.
- Support OE sales teams lobbying operators for new OE projects.
- Shall be responsible for New & strategic technology / product introduction projects for IR & Metro projects.
- Customer engagement plan to visit customer HQ/Sheds/ works / Division to have strong rapport and generate enquiries. Represent to meet officers at any level for building customer intimacy.
- Manage, coordination & submission of timely responses to all queries raised by IR/Metros customer.
- Drive customer and cross functional teams for optimization of amendments/Deliveries/negotiations/BQs.
- Follow-up with customers regarding MA / DP extension, New enquiry generation, Quoted tenders to convert LOI/FCS to PO’s.
- Handling all techno commercial matters related to introduction of new products in Indian Railway right from submission of technical proposal, budgetary quotations, formal offers against tenders, attend tender negotiations and follow up for orders.
- Obtain first-hand information about our product performance and competitor product performance by interacting with customers.
- Lead payment collection & Sales Team for timely R-Note/GRNs from customer.
- Interact with customers who call on us on urgent supplies & other relevant queries.
- Liaise with customer care team for timely offering of materials for customer inspection, despatch & Delivery.
- Lead and drive payment collection, Sales, Service & warranty team for solution to customer for warranty recovery, part supply & Rejection for sales reversal and fresh supply.
- Achieve order booking & Payment Collection target monthly & yearly. Build customer intimacy and work toward increase market share.
- Ensure Internal compliances as per Wabtec guidelines.
- Promote principles of 5S in good housekeeping of the department.
- Actively implement total quality systems as part of compliance to company’s policy (IMS/IRIS)
- Performing any other duties which the company may reasonably require.
- Key KPI’s:
- Order Intake (volume vs. Budget, grow pattern, regain market share and innovations)
- Over dues
- Financials by customer/KAM
- Customer satisfaction survey (NPS or similar)
People Management: YES
Budget Management: ¨ NO ¨
Education & Experience:
- Preferred engineering graduate with MBA sales additional value
- Should have at least 10-12 years of working experience in handling & executing Railways/Metros/ business.
- Excel/Power point/MS Office working – Intermediate
- Demonstrate effective communication (both written and verbal), high levels of motivation.
- Should be result oriented and good technical and commercial understanding.
Education/Training
The position should have Commercial /Engineering back round with product knowledge
Professional Experience
Should have 10-12 Years of Experience on sales & aggressive in Customer intimacy & satisfaction. Should have very strong interpersonal skill & collaboration.
Key Competences (Transversal/Professional)
Competence Level
Communication skills (writing, speaking and presenting skills) Advance
Product and system knowledge Advance
Team Management & Delegation Advance
Decision making Advance
Data Analysis Advance
Collaboration Advance
Languages
English, and Hindi or Regional Language
Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
