Regional Network Operations Lead - Vice President 2

Regional Network Operations Lead - Vice President 2

Role Summary & Role Description

We are looking for an experienced Network leader to oversee the management, performance and security of our network infrastructure in the region. Based in India, this role will involve managing a team of network professionals and working alongside the global network teams in taking forward the State Street network strategy. The role will own the operations responsibilities in the APAC region and collaborate with the other regions to ensure a robust operations and availability round the clock.

The ideal candidate will bring at least 15 years of experience in network operations and a proven track record in managing a network team for a global enterprise. This role will work collaboratively with the global network engineering team and IT colleagues to lead cross-tower strategy, business alignment, and support of network solutions.

Responsibilities and deliverables include:

• Lead network operations support strategy for network technologies inclusive of Wide Area Network, campus/branch networking, wireless, DNS, firewall and Secure Web Gateway solutions.
• Provide oversight of third party network managed service provider to ensure they are meeting the service level objectives for incident response, problem and change management.
• Escalation point for major network incidents. Experience evaluating and leading outages for critical network infrastructure.
• Proficiency in developing network related KPIs (Key Performance Indicators) and participating in  operational reviews to management.
• Collaborate with network leadership and engineering teams to drive the development of the network operations strategy to support stakeholder requirements and value attainment.
• Collaborate with engineering team to define and implement proactive monitoring strategies.
• Assist in the planning of network upgrades, capacity expansions, and disaster recovery strategies. 
• Provide detailed reports on network performance and incidents to senior management. 
• Formulate strategic and operational objectives aligned with organizational goals.
• Collaborate with cross-functional teams globally to align network operations with business objectives. 

Core/Must have skills

• Take ownership, solve problems, work collaboratively and communicate effectively

• Proven ability to build relationships with internal teams

• Skilled at explaining technical concepts in a clear and concise manner

• Ability to diplomatically and effectively manage issues across functional teams
• Identify opportunities for improvement

• Strong analytical and organizational skills

Education & Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum of 15 years of experience in network operations, with at least 5 years in a managerial or supervisory role. 
• Expertise in managing large-scale network systems, including LAN, WAN, remote access and network security. 
• Experience in transitioning and building capabilities, leading a global diverse team of network professionals.
• Experience with network monitoring tools
• Proven ability to work in a global, multi-time-zone environment. 
• Excellent problem-solving skills and the ability to perform under pressure. 
• Industry certifications such as CCNP, CCIE, or equivalent are desirable. 
• Technical experience in the following areas:
  • Routing and Switching technologies (DC fabric and campus switching)
  • SD-WAN
  • Next-Gen Firewalls and Network Segmentation designs
  • Zero Trust Network Access (ZTNA) Solutions
  • Network Load Balancing and Web Application Firewalls
• Excellent writing and presentation skills
• Strong communication and collaboration skills
• Experience with JIRA, Confluence and/or Sharepoint

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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