About Company:Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers. Job Title: Regional Manager - South and East LSG Service Band:7 Location: Bangalore Reports To: General Manager - LSG Service Job Responsibilities
Responsible for regional revenue, bookings, accounts receivable (AR), and channel business
Handle customer critical issues related to service delivery, product quality, service operations and any other after-sales service concerns.
Ensure performance on key field service parameters including, Net Promoter Score (NPS), Remote Support, Resolution Time are on track.
Drive a high-performance culture within a team, leveraging diverse strengths to achieve service excellence.
Minimum Qualifications / Skills required:
Graduate or Post Graduate with a minimum of 10 years’ industry experience to relevant field
Must possess good analytical, economical evaluation and problem solving skills.
Effective interpersonal, oral and written communication skills with validated capability to maa meaningful contribution to the business team while offering sound independent advice on commercial matters.
Ability to lead multiple priorities with a consistent track record of service delivery.
Ability to optimally influence and build alignment with individuals and within multidiscipline teams.
Strive for “Customer Delight” with a focus on “Customer Centricity”
Ability to work with various individuals to acquire sufficient information about the company’s service operations.
Should be a great teammate, Solution Oriented approach and Attitude
Thorough knowledge of the industry and must also have knowledge of service support optimization.
The role would require travel to regional offices, customers, and production sites.
Six Sigma and or handling any other quality management systems will be added advantage
