The APAC HR Operations team is responsible for all HR administration relating to the employee lifecycle for Asia Pacific. This role will be the subject matter expert for South Asia but will work with other Regional Administrators to support all employees across the APAC region.
The team also manages global and regional processes such as salary review, promotions, performance management cycles and supports the region with providing data and insight relating to our people.
The successful candidate for this role should be meticulous and have close attention to detail with a drive for quality outputs. They should look to drive operational excellence and seek for continuous improvement in all HR processes and policies.
This is a great opportunity for someone to expand into a regional remit, to learn and understand more about employment law, processes and cultures across the APAC region.
Role tasks and responsibilities
Employee Lifecycle Administrative Support
Manage the onboarding experience for employees from acceptance of offer to their first day, ensuring all relevant contractual documents are obtained and the employee is ready to start working on their first day.
Manage the background screening process for new hires
In conjunction with other Regional Administrators, coordinate the regional HR induction for all new joiners to APAC and deliver the session as scheduled
Ensure all trackers and employee files are updated and accurate and comply with internal policies and processes
Ensure employee information is held securely and in accordance with relevant legislation and best practice
Respond to compliance queries and Internal/External audit requests as instructed by HR Operations Manager or Office Manager
Ensure HR policies and processes are updated in accordance with changes in employment legislation and best practice for South Asia
Supports South Asia payroll processes by liaising with the vendor, preparing payroll submissions and maintaining accurate records and reports of payroll activity.
To deliver the best employee experience, consistently review policies and processes to ensure use of the most efficient administrative process.
Provide pro-active support with ad-hoc tasks where necessary and ensure any issues are flagged to ensure delivery is in line with agreed deadlines
Own other ad hoc tasks or HR Projects as assigned by HR Operations Manager
Regional HR Data and Reporting
Be accountable for ensuring accurate employee data in all core HR Systems ensuring updates are made in a timely manner by working closely with other HR Administrators in the region.
In conjunction with other Regional Administrators, produce headcount and relevant data reports (Management Data Pack) to the Business on a monthly and quarterly basis and/or on ad hoc basis when requested
Gathering market data and tracking from all sources for Talent attraction and retention analysis. This includes working with Programme Manager on Diversity, Equity and Inclusion agenda to get the data required.
Support HR Operations Manager with salary benchmarking requests (internal and external)
Support in delivering HR related research work where required
Talent Development Support
On a quarterly basis, provide the regional Talent Development Director with support to administer and coordinate training programs across the region
Be responsible for capturing data in relation to training activity (attendance at courses and total training hours for the region)