What You Will Do You will help build the future of our diagnostics platform that supports our service organization that keeps Johnson controls on the leading edge of cost-effective, technically advanced service delivery business. Drive customer satisfaction, develop and manage internal customer relationships through a deep understanding of the JCI Services model and the specific support needs of the customer. You become part of the Controls Domain Service provider team to provide advanced, innovative, cost-effective, and mission-supportive control services. You will work with a team of other Solution Engineers and analysts with various skill sets including controls diagnostics and analytics. The future will be focused on artificial intelligence and advanced machine learning.
What we look for:
Minimum 7 years’ experience within the Building Management Industry, in maintenance, repair, and troubleshooting.
Possess deep knowledge of Metasys Building Automation Systems.
Ability to communicate effectively in a multicultural and gender-diverse environment.
Strong customer relationship management and negotiation skills
Strategic and Integrative thinking coupled with strong commercial planning skills
Financial acumen with the ability to understand a P&L
Strong problem-solving skills
Proven experience in remote service delivery in the building automation and controls or similar
Deep knowledge of Regional and Local Codes, Standards, and Directives about Smart Building
Demonstrated management experience in field operations and maintenance.
Expert in the fields of Building Automation Systems, Equipment/Asset performance, Building Efficiency & tuning strategies and able to understand co-relationships between different systems delivering customer outcomes (e.g. CO2 sensors & opportunity to introduce IAQaaS).
Demonstrated knowledge of energy management platforms and analysis
Other building systems are also valued (access controls, video, life safety, and more)
Demonstrated knowledge of operating Building Analytics open platforms
A successful track record and comprehensive knowledge of managing remote advisory teams
Demonstrable evidence of implementing transformation plans that delivered tangible outcomes.
