Regional Accounts Executive - Corporate Office

About the Role:

• The Regional Account Executive is responsible managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning new ones, individually taking responsibility of the top customers and prospects.

• The incumbent will report to the Regional Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Managing existing customers

● Customer retention

● Annual contract renewal with price increase

● Collection / DSO management

● Up-selling

● Business development (farming) from the existing customers

● Market survey, competitor analysis to understand gaps of our services.

● Support the service team by providing customer feedback.

● Attend other work-related duties as may be assigned from time to time.

Key Deliverable:

● Retention of assigned regional accounts of 95% +

● On-time customer contract renewal of 100%

● Price increase from existing customers of 10%

● Manage collection and DSO as per set target

● Generate farming business from existing and new customers as per the Monthly, Quarterly and Yearly target set