Reference Data Senior Associate

The Party Reference Data Utility is a firm wide function managing party data throughout its lifecycle. 

As a Party Data Testing in the PRDU Service Desk & Testing Team, you will be responsible for handling user inquiries/issues, monitoring and managing queue in ServiceNow, participating in daily production issue calls, and conducting comprehensive testing in multiple environments. You will also work closely with Product Owner and Development Team for implementation plan per Agile release and support release management production checkout activities.

Job Responsibilities: 

• Monitor and manage queue in ServiceNow.
• Participate in Daily Production issue calls with Reference Data Technology and provide updates to end users.
• Publish daily/weekly/monthly metrics and KPIs to PRD Senior Management on issues/inquiries.
• Identify the test objective of each scenario to ensure application behavior/system functionality is in line with user story/business requirements.
• Ensure Test Plan and Test Steps are set up in the test management tool against user stories across different test cycles

• Upload test execution evidences in the test management tool to substantiate the outcome.
• Ensure defects are raised, tracked, reported, and closed in a timely manner.
• Work closely with Product Owner and Development team to identify the root cause of defects and means to resolve them.
• Escalate high-risk defects/showstoppers appropriately with Product Owner and Development Team to ensure overall release timelines and project delivery are not impacted.
• Give demos/showcases to end users in the UAT environments on product enhancements/issue fixes.

Required qualifications, capabilities and skills:

• You must have at least Bachelor’s degree or above 
•  You must have at least 8+ years relevant experience in financial services organization
• Prior experience in Service Desk or Manual & Automaton testing is required
• Experience in people management is required
• Have an understanding of the Agile framework and Project Lifecycle standards
• Have an understanding of ITIL standards
• Strong communication and presentation skills (verbal and written)
• Strong interpersonal and relationship building skills
• Strong problem solving, decision making and planning skills
• Experience with ServiceNow, JIRA, MS Excel, MS SharePoint, Business Objects, Selenium with Java 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.