Quality Manager - CMG JBS

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities:

• Partner with Quality and Operational Leadership to develop a comprehensive Quality Management framework for CMG JBS Operations in India.
• Conduct regular audits, inspections, and performance evaluations to identify areas for improvement and mitigate risk.
• Monitor and report on quality framework deployment progress to senior management, highlighting concerns and proposing solutions.
• Implement and maintain quality management systems and processes in alignment with established guidelines.
• Collaborate with cross-functional teams to establish and monitor quality control measures.
• Standardise processes to drive consistency and performance.
• Gather and analyze end-user feedback for continuous improvement.
• Track and act on key quality metrics and performance indicators.
• Provide training and support to ensure adherence to the quality framework.
• Foster a culture of quality, compliance, and continuous improvement throughout the organisation.

Qualifications and skills:  

• University Graduates / Post-Graduates with 5-7 years of progressive experience in quality management within the IT/ BPO / Shared services industry. 
• Strong communication skills, both written and verbal, with the ability to effectively present complex data to diverse stakeholders. 
• Strong knowledge of quality management principles, methodologies, and tools. 
• Exceptional understanding of Six Sigma, and other quality management systems.
• Strong Excel skills are essential for data analysis, accurate reporting, and tracking key performance metrics.
• Demonstrated experience in leading quality improvement initiatives and driving change across an organization. 
• Proven history in conducting audits and inspections and implementing preventive actions. 
• Exceptional analytical and critical thinking skills, with the ability to think critically and make data-driven decisions. 
• Excellent communication and stakeholder management skills. 
• Quality certifications (e.g., Six Sigma Black Belt) are highly desirable. 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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