Quality Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Quality Engineer, SG22.

About IPSD-M Power Generation

Within the Industrial Power Systems Division, the Genset packaging Operations team manage packaging of generator sets across 8 global locations.   Genset packaging Operations includes Assembly operations, Supply Chain, Manufacturing Engineering, Quality, Environmental Health + Safety. We deliver operations excellence across all functional areas, packaging 55,000 gensets annually, delivering superior safety, quality, velocity, and cost results to our business partners.

We now have an opportunity to recruit this key role within the Global Operations Manufacturing team, reporting to the Global Technical Services Manager .

Job Purpose

Performs advanced inspection and audits to track, analyse, and report on materials, processes, and products to ensure conformance to company’s quality standards.

What you will do:

• Co-ordinate Root Cause Analysis for As Delivered Quality issues across global distribution network, co-ordinating between cross-functional teams (Aftermarket, Facility teams, Key suppliers).
• Independently lead improvement projects across global facilities, co-ordinating global cross-functional team.
• Conducting measurement systems analysis; gathering, analyzing, and communicating non-conformance data.
• Analyzing non-conformance data and maintaining quality system documentation.
• Participating in and offering technical support to internal and external audits; following up response of corrective action from audit.
• Work in a team environment to develop and implement best practices that emphasize defect prevention, reduction in variation and waste and provide for continuous improvements in meeting all customer requirements.

What Skills you will have

Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Level Extensive Experience:

• Interprets results of quantitative and statistical tools and explains results to others.
• Communicates key benefits of a quality management process.
• Conducts and directs quality reviews.
• Develops expertise in quality assurance tools, techniques, and standards.
• Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles.
• Develops programs for motivating employees to meet or exceed quality goals.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Extensive Experience:

• Evaluates and makes contributions to best practices.
• Processes large quantities of detailed information with high levels of accuracy.
• Productively balances speed and accuracy.
• Implements a variety of cross-checking approaches and mechanisms.
• Demonstrates expertise in quality assurance tools, techniques, and standards.
• Employs techniques for motivating employees to meet or exceed accuracy goals.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Level Working Knowledge:

• Demonstrates experience participating in productive collaborative processes.
• Under guidance, initiates collaborative meetings.
• Assists in communicating shared goals with diverse groups and parties.
• Helps promote collaboration across generations, functions, regions, and levels.
• Helps solve business problems and meet business goals through collaborative processes.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

Level Working Knowledge:

• Adjusts to new or changing assignments, processes, and people.
• Demonstrates willingness to listen to other opinions.
• Provides examples of shifting from task to task.
• Identifies and considers alternative approaches to situations or problems.
• Accepts new or radical ideas with an open mind; avoids snap reactions.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge:

• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems.

Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.

Level Working Knowledge:

• Contributes to the development and implementation of specific manufacturing procedures.
• Investigates the need to refer potential exceptions upward for review and approval.
• Explains the rationale for procedures and standards in own area of responsibility.
• Participates in the implementation of manufacturing standards and procedures to one's own function.
• Provides feedback for improvement of procedures.

Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.

Level Extensive Experience:

• Investigates a broad range of problems, determines causes, and finds resolutions.
• Recommends candidates for root cause analysis in spite of chaotic organizational conditions.
• Develops corrective action based on RCA results.
• Uses RCA techniques such as Re-enactment, Comparative Re-enactment, Re-construction.
• Guides others to recognize repeat situations even when they are distributed over time or happen to different people.
• Works with a variety of RCA approaches such as safety-based, production-based, process-based, failure-based, and systems-based.

Required Criteria

• A college degree in an appropriate engineering or technical discipline (e.g., Manufacturing, Mechanical or Electrical Engineering).
• Knowledge of Quality management systems.
• Experience and knowledge of Six Sigma and Lean Manufacturing practices.
• Experience in a high-volume production environment gained through previous technical assignments.
• Experience leading RCCA investigations and implementing solutions.
• Knowledge of Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) requirements.
• Minimum 5 years of appropriate experience,
• Possess strong analytical and problem-solving skills.
• Demonstrate excellent oral and written communications skills.
• Excellent interpersonal, communication and leadership skills
• Great team player and experience working with cross-functional teams
• Solid product knowledge and good business understanding
• Computer literate in Microsoft Office, with experience in 3D CAD preferrable.
• Willingness to travel up to 10% of the time throughout the year

Desired Criteria

• Experience of SAP or another MRP/ERP system.
• Experience evaluating PFMEA data to proactively identify process improvement opportunities within the value streams.
• Experience of the introduction of new products and complex engineering changes.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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