Quality Analyst and Training

About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 
Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here 
Job Description – Quality Analyst and Training
Job Location: Mumbai
Key Responsibilities
- Conduct detailed statistical data analysis to identify trends, issues, and opportunities for improvement in product quality and process efficiency.
- Perform regular quality assurance audits across various production and operational stages to ensure adherence to quality standards.
- Develop and maintain quality standards and procedures in collaboration with relevant stakeholders.
- Monitor quality metrics and performance indicators, report findings to management, and propose actionable improvements.
- Ensure products and services meet customer expectations and regulatory compliance standards.
- Collaborate with product development teams to recommend improvements and solutions for identified quality issues.
- Analyze test results and produce comprehensive reports that detail findings and recommendations for quality enhancement.
- Develop and maintain the annual training calendar and schedule, coordinating with department managers and stakeholders to ensure alignment with business priorities.
- Oversee the design and development of training materials, presentations and resources to support learning objectives and outcomes.
- Lead and facilitate training sessions and workshops, ensuring a positive and engaging learning experience for participants.
- Monitor and evaluate training delivery and effectiveness, making adjustments to improve outcomes.
- Provide coaching and support to trainers and facilitators to enhance their skills and effectiveness.
- Track and report on training metrics and KPIs to measure the impact and ROI of training programs.
- Collaborate with HR and department managers to identify talent development opportunities and support career growth initiatives.
- Stay updated on industry trends, best practices and emerging technologies in training and development.

Required Skills and Qualifications

• Proven experience as a Quality Analyst or similar role in [insert industry or relevant field].
• Strong analytical skills with the ability to interpret data and translate findings into actionable insights.
• Excellent attention to detail and the ability to identify minor issues that could lead to significant problems.
• Proficient in verbal and written communication, capable of effectively conveying quality standards and findings to a diverse audience.
• Demonstrated ability to learn and adapt to new technologies and processes.
• Strong teamwork skills and work collaboratively across different departments and teams.
• High level of empathy and emotional intelligence, with a customer-oriented approach to quality assurance.
• Goal-oriented, with a strong focus on achieving quality benchmarks and organizational objectives.
• Project management skills for managing training initiatives and timelines.
• Ability to assess training needs and develop training plans in the company.